OpenAI

1 month ago

GRC Program Manager, Product and Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

An experienced Regulatory & Product Assurance IC who will scale OpenAI’s GRC across product launches, regulatory readiness, and customer trust. You will partner with Product, Security, Legal, Privacy, Field Security, and GTM to ensure accurate, approved security and compliance narratives, enable enterprise customers, and build scalable assurance systems for repeated launches and regulatory changes.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own and improve the customer trust operating model with other org members and partner teams, including intake, triage, escalations, SLAs, metrics, and quality review.
•Support strategic customer trust needs, including security questionnaires, customer calls, Trust Center updates, and high-priority deal support.
•Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes.
•Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled.
•Ensure external security and compliance claims are supported by internal processes and controls.

Pay and Benefits

Salary: USD 216,000 - 252,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment.
•Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives.
•Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally.
•Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows.
•Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security.

Experience:SaaSSecurityGRCEnterprise

Skills:CommunicationWritingStakeholder management

Languages:English

Tech Stack:CodexAISaaSCloud

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor

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OpenAI

1 month ago

GRC Program Manager, Product and Customer Trust

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own and improve the customer trust operating model with other org members and partner teams, including intake, triage, escalations, SLAs, metrics, and quality review.
•Support strategic customer trust needs, including security questionnaires, customer calls, Trust Center updates, and high-priority deal support.
•Partner with Product, Security, Legal, Privacy, and GTM teams to prepare accurate, approved trust materials for launches and regulated product changes.
•Build reusable customer-facing narratives, FAQs, evidence paths, and whitepapers that reduce one-off work while keeping claims controlled.
•Ensure external security and compliance claims are supported by internal processes and controls.

Pay and Benefits

Salary: USD 216,000 - 252,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•Strong product assurance, product launch review, customer trust, security compliance, or enterprise trust experience in a technical environment.
•Ability to support GTM teams with accurate, approved, customer-facing security and compliance narratives.
•Judgment to distinguish what can be answered directly, what requires Product/Security/Legal review, and what should not be claimed externally.
•Experience building scalable operating models, metrics, content systems, and automation for repeated assurance workflows.
•Excellent written communication and comfort translating technical security concepts for customers, auditors, regulators, Sales, and Field Security.

Experience:SaaSSecurityGRCEnterprise

Skills:CommunicationWritingStakeholder management

Languages:English

Tech Stack:CodexAISaaSCloud

Company Brief

OpenAI

Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.4

Website LinkedIn Glassdoor