Senior Manager Premier Direct (Dubai, Dubai, AE, -)

HSBC
Dubai
Full timeFunction: SalesEducation: bachelorsSkills: ["Ownership","Accountability","Interpersonal skills","Communication","Relationship-building"]

Lead and develop the Premier Direct (virtually managed) channel within UAE Wealth Distribution. Manage a team of managers overseeing PD Relationship Managers and FPMs to deliver wealth and service outcomes for Premier customers. Drive portfolio penetration, sales execution discipline, and improved iNPS/customer experience, while ensuring robust risk management, conduct, compliance, and zero breaches. Own coaching, performance management, recruitment, CRM-driven planning, and client contact strategy to grow wallet share profitably.

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FursaFursa
HSBC
HSBC
41 minutes ago

Senior Manager Premier Direct (Dubai, Dubai, AE, -)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 41 minutes agoStatus: Live

Job Summary

Lead and develop the Premier Direct (virtually managed) channel within UAE Wealth Distribution. Manage a team of managers overseeing PD Relationship Managers and FPMs to deliver wealth and service outcomes for Premier customers. Drive portfolio penetration, sales execution discipline, and improved iNPS/customer experience, while ensuring robust risk management, conduct, compliance, and zero breaches. Own coaching, performance management, recruitment, CRM-driven planning, and client contact strategy to grow wallet share profitably.
Location: Dubai
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead and develop the Premier Direct team to execute the sales process and activity management discipline.
  • •Support delivery of portfolio penetration, activity/outcome KPIs, NNM/Wealth NNM targets, and improved client recommendation scores.
  • •Run the team in line with the WPB Operating Model and local operational guidelines to ensure consistent people management and service/sales delivery.
  • •Review and manage Premier portfolios to identify cross-sell opportunities, deepen loyalty, and handle non-qualifiers appropriately.
  • •Ensure governance and compliance through robust risk management, zero breaches, and consistent application of Global Premier proposition.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •5+ years’ experience leading Sales Managers and frontline teams within a regulated financial services environment.
  • •A graduation degree is required; recognized university degree (or equivalent) is expected.
  • •Proven track record in sales performance, relationship management, and delivering business plan outcomes.
  • •Strong understanding of sales management disciplines and the financial planning sales process.
  • •Solid technical knowledge across Protection, Pensions and Investments; up-to-date regulatory and product-criteria knowledge.
Experience:Regulated financial servicesWealth managementFinancial planning
Education:Bachelor's
Skills:OwnershipAccountabilityInterpersonal skillsCommunicationRelationship-building
Certifications:ICWIM (or equivalent) Qualified and Competent
Languages:Arabic
Tech Stack:CRM

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn