People Operations Team Supervisor (maternity cover contract)

Informa
United Kingdom
Workplace: HybridFull timeFunction: People, HR & TalentSkills: ["Communication","Team leadership","Coaching","Problem-solving","Customer service","Integrity"]

Supervise the People Operations Excellence (POE) team delivering employee lifecycle support across regions (UK and US). Serve as first escalation point for employee lifecycle enquiries, simplify and optimize POE processes, and drive query SLA performance. Lead and mentor a team of five POE Specialists, support payroll submission, and help implement and become a Workday HRIS expert while ensuring compliance, data protection, and accurate reporting.

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Informa
Informa
4 days ago

People Operations Team Supervisor (maternity cover contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Closed

Job Summary

Supervise the People Operations Excellence (POE) team delivering employee lifecycle support across regions (UK and US). Serve as first escalation point for employee lifecycle enquiries, simplify and optimize POE processes, and drive query SLA performance. Lead and mentor a team of five POE Specialists, support payroll submission, and help implement and become a Workday HRIS expert while ensuring compliance, data protection, and accurate reporting.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Be a first point of escalation for employee lifecycle enquiries and resolve queries professionally and promptly.
  • •Lead day-to-day management and performance of the POE team, including delegating work and monitoring query SLA levels.
  • •Support payroll submission and implement the new Workday HRIS system, ensuring the team is trained and mentoring into Workday expertise.
  • •Act as process expert for the majority of processes, working with Continuous Improvement to update and respond to feedback.
  • •Manage team activity by owning POE data, providing reports when required, and performing relevant internal/external audit activities.

Pay and Benefits

Perks:Annual LeaveHealth InsurancePension SchemePaid Volunteering

Key Requirements

  • •Ability to manage and submit payroll.
  • •Experience working with HR administration and HR Employment laws across regions.
  • •Strong HRIS experience, including Workday (or ability to become a Workday expert) and data processing.
  • •Experience leading a team, providing coaching/mentoring and performance feedback.
  • •Proven communication, customer service, and proactive problem-solving with access to confidential information.
Skills:CommunicationTeam leadershipCoachingProblem-solvingCustomer serviceIntegrity
Languages:English (UK)
Tech Stack:MS OfficeWorkdayWorkday HRISPayroll

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn