Duty Supervisor - Lubumbashi, DR Congo

Etihad Aviation Group
Democratic Republic of the Congo
Workplace: OnsiteFull timeFunction: OtherExperience: 5-7 yearsSkills: ["Communication","Supervisory skills","Safety focus","Multicultural coordination","Decision-making"]

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling, safety and security outcomes, and compliance with arrival/departure checklists and regulatory requirements. Lead disruption recovery with Guest Control, Network Control, and SOC, manage KPIs for customer service, and oversee emergency response and delay/diversion handling. Make day-to-day safety/security risk decisions, including hazard identification and reporting.

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Etihad Aviation Group
Etihad Aviation Group
2 days ago

Duty Supervisor - Lubumbashi, DR Congo

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Last checked: 13 hours agoStatus: Live

Job Summary

Plan, direct, and supervise airport operations on a shift basis, ensuring passenger and aircraft handling, safety and security outcomes, and compliance with arrival/departure checklists and regulatory requirements. Lead disruption recovery with Guest Control, Network Control, and SOC, manage KPIs for customer service, and oversee emergency response and delay/diversion handling. Make day-to-day safety/security risk decisions, including hazard identification and reporting.
Location: Democratic Republic of the Congo
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Oversee passenger and aircraft handling on a shift basis, ensuring adherence to arrival/departure checklists, brand requirements, and regulatory requirements.
  • •Manage safety and security outcomes through hazard identification, safety and compliance monitoring, and reporting.
  • •Ensure flight editing and special guest requirements are met, coordinating VIP/MAAS, PRM, and special-category guests.
  • •Coordinate disruption recovery with Guest Control, Network Control and SOC, reducing impact to guest service and operational integrity.
  • •Deliver and rehearse station emergency response plans, manage diversion/delay handling and business continuity plans, and maintain on-time performance reporting.

Key Requirements

  • •Minimum 5-7 years of experience in service, hospitality, airline, or retail within a relevant shift supervisory role.
  • •Demonstrable knowledge of aviation/travel industry and airport policies, with frontline service delivery experience.
  • •Ability to coordinate teams and service providers while maintaining the highest safety and security standards.
  • •Outstanding communication and supervisory skills in a highly pressured, multicultural environment.
  • •Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience.
Experience:5-7 yearsAirlineHospitalityRetailService
Skills:CommunicationSupervisory skillsSafety focusMulticultural coordinationDecision-making
Languages:English (UK)

Company Brief

Etihad Aviation Group
Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2003
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