Policy Management Officer in GCC Bucharest (RO)

Allianz
Bucharest
Workplace: HybridFull timeFunction: Government Affairs & Public PolicyExperience: 2+ yearsEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Communication","Interpersonal skills","Problem-solving","Analytical thinking","Customer focus","Integrity","Time management","Collaboration","Teamwork"]

Accurately manage customer payment processing across incoming payments, account clearing, and balance adjustments, ensuring transactions are recorded correctly and on time. Facilitate payments and refunds, handle broker commission computations, and update customer master data to keep records accurate. Monitor KPI performance against SLAs, resolve discrepancies, support customers with account and transaction inquiries, and contribute to process improvements and new control implementation.

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FursaFursa
Allianz
Allianz
12 hours ago

Policy Management Officer in GCC Bucharest (RO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Accurately manage customer payment processing across incoming payments, account clearing, and balance adjustments, ensuring transactions are recorded correctly and on time. Facilitate payments and refunds, handle broker commission computations, and update customer master data to keep records accurate. Monitor KPI performance against SLAs, resolve discrepancies, support customers with account and transaction inquiries, and contribute to process improvements and new control implementation.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Government Affairs & Public Policy
Seniority: Mid level

Key Responsibilities

  • •Accurately allocate and record incoming customer payments, ensuring prompt processing in the system.
  • •Perform account clearing, resolve discrepancies, and post credit notes to adjust disputed balances based on instructions from Local Business Units.
  • •Compute, execute, and verify broker commission payments, maintaining accuracy and compliance in commission transactions.
  • •Update and regularly review customer master data to keep records accurate, and support follow-up actions for payment collection failures.
  • •Monitor and report on performance metrics to meet KPIs and SLAs, support customers with account/transaction queries, and contribute to continuous improvement and process harmonization.

Pay and Benefits

Perks:Meal VouchersGift VouchersAnnual BonusCommuter BenefitsExtra PersonalHealth InsuranceFruit Day

Key Requirements

  • •Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
  • •Minimum of 2 years of experience in customer accounting or a related role in insurance or financial services.
  • •Experience using accounting software (e.g., SAP) and Microsoft Office Suite.
  • •Strong attention to detail and organizational skills to ensure accurate, compliant payment and commission processing.
  • •Excellent communication, analytical thinking, customer focus, integrity, and the ability to manage multiple deadlines.
Experience:2+ yearsInsuranceFinancial services
Education:Bachelor's in Business Administration, Finance, Insurance, or related field
Skills:Attention to detailOrganizational skillsCommunicationInterpersonal skillsProblem-solvingAnalytical thinkingCustomer focusIntegrityTime managementCollaborationTeamwork
Tech Stack:SAPMicrosoft Office SuiteDirect Debit

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn