Principal Delivery Lead (f/m/d) Sovereign Cloud Delivery (Berlin, DE, 10557)

SAP
Berlin
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 10+ yearsSkills: ["Leadership","Continuous improvement","Customer-focused communication","Negotiation","Compliance mindset"]

Lead CAS (Cloud Application Services) delivery for Germany and Western Europe, ensuring seamless support for SAP cloud applications across private and public cloud solutions. Own delivery contract fulfillment, transition into CAS support, SLA compliance, and commercial performance, while driving growth, continuous improvement, partner delivery coordination, and release upgrade planning. Help customers establish cloud operating models, strengthen compliance and interoperability, and improve customer satisfaction and retention.

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FursaFursa
SAP
SAP
2 hours ago

Principal Delivery Lead (f/m/d) Sovereign Cloud Delivery (Berlin, DE, 10557)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead CAS (Cloud Application Services) delivery for Germany and Western Europe, ensuring seamless support for SAP cloud applications across private and public cloud solutions. Own delivery contract fulfillment, transition into CAS support, SLA compliance, and commercial performance, while driving growth, continuous improvement, partner delivery coordination, and release upgrade planning. Help customers establish cloud operating models, strengthen compliance and interoperability, and improve customer satisfaction and retention.
Location: Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure CAS delivery for the region Germany and Western Europe, including smooth provision of support services for cloud applications.
  • •Steer contract fulfillment (delivery), support transition into CAS, and monitor day-to-day operations.
  • •Guarantee adherence to service level agreements (SLAs) and agreed commercial scope.
  • •Drive business growth and continuous improvements; coordinate partner service delivery and support release-upgrade planning.
  • •Support customers in building cloud operating models, ensuring compliance and interoperability while strengthening market presence and customer success outcomes.
Travel: Low travel

Key Requirements

  • •At least 10 years of experience in software delivery and cloud operations, including strategic account management, business development, global operations, commercialization, and customer success.
  • •Strong knowledge of the SAP cloud portfolio and related offerings, including experience delivering globally.
  • •Proven experience leading delivery teams within an ITIL framework, focusing on SLA adherence, continuous improvement, and upselling/customer relationship expansion.
  • •Proven experience managing and coordinating SAP release upgrades.
  • •Business understanding of SaaS and IaaS markets plus strong German and English proficiency (written and spoken), with willingness to undergo a government security review.
  • •Ability to communicate at C-level/leadership while maintaining attention to detail.
Experience:10+ yearsCloud operationsSaaSIaaSSAPCustomer successITIL
Skills:LeadershipContinuous improvementCustomer-focused communicationNegotiationCompliance mindset
Languages:DeutschEnglisch
Tech Stack:SAPSaaSIaaSITILSLAsSAP cloud portfolioCloud Application Services (CAS)Cloud Operations FrameworkRelease upgrades

Eligibility

Security Clearance:Secret

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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Glassdoor: 4.1
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