Client Success Support Specialist

Wing Assistant
Philippines
Workplace: HybridFull timePHP 25,000 - 35,000 monthlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Communication","Problem-solving","Organization","Multitasking","Patience"]

Support Customer Success Managers by handling administrative tasks, client communications, ticket triage, and internal coordination to enable proactive, high-touch client care. Roles include updating records in HubSpot and Wing App, processing plan changes, and ensuring accurate, up-to-date documentation. This hybrid, remote-first position sits in Metro Manila and offers clear advancement paths within the Customer Success/Operations track.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
9 months ago

Client Success Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support Customer Success Managers by handling administrative tasks, client communications, ticket triage, and internal coordination to enable proactive, high-touch client care. Roles include updating records in HubSpot and Wing App, processing plan changes, and ensuring accurate, up-to-date documentation. This hybrid, remote-first position sits in Metro Manila and offers clear advancement paths within the Customer Success/Operations track.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for general client inquiries via email, chat, and ticketing systems.
  • •Draft and send routine updates, follow-ups, reminders, and documentation on behalf of the CSM.
  • •Monitor client concerns and escalate high-priority issues to the assigned CSM.
  • •Assist CSMs in maintaining accurate client records, service plans, and documentation in HubSpot, Wing App, and internal trackers.
  • •Help process plan changes, free-trial activations, pause requests, or upgrades according to internal SOPs.

Pay and Benefits

Salary: PHP 25,000 - 35,000 monthly
Perks:Remote Work

Key Requirements

  • •1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles.
  • •Excellent verbal and written communication skills.
  • •Strong organizational and multitasking abilities.
  • •Customer-first mindset with patience and problem-solving skills.
  • •Proficiency in tools such as HubSpot, Stripe, Dialpad, etc
Experience:1-2 yearsCustomer successSupportOperations
Skills:CommunicationProblem-solvingOrganizationMultitaskingPatience
Languages:English
Tech Stack:HubSpotStripeDialpad

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website