Clipboard Health

5 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Remote Customer Experience Specialist at Clipboard Health supporting healthcare professionals across chat, voice, and email. You’ll resolve shifts, payments, and platform issues using Zendesk/Salesforce, collaborate in a fast-paced, cross-functional environment, and help onboard new workers while upholding fast, high-standard service. The role is part of Worker Operations, with growth potential to lead teams internally.

Location: Lagos

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.
•Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
•Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
•Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone.
•Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.

Pay and Benefits

Salary: USD 11,400 - 26,400

Key Requirements

•Fluent, professional-level English (spoken and written).
•2+ years of experience in customer support via chat or voice.
•2+ years using CRMs like Zendesk or Salesforce.
•2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting.
•Ability to thrive in fast-paced, cross-functional environments.

Experience:2+ yearsHealthcare

Skills:CommunicationProblem-solvingCollaborationAttention to detailTeamwork

Languages:English

Tech Stack:ZendeskSalesforceGoogle Workspace

Company Brief

Clipboard Health

Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Clipboard Health

5 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Lagos

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.
•Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation.
•Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary.
•Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone.
•Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations.

Pay and Benefits

Salary: USD 11,400 - 26,400

Key Requirements

•Fluent, professional-level English (spoken and written).
•2+ years of experience in customer support via chat or voice.
•2+ years using CRMs like Zendesk or Salesforce.
•2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting.
•Ability to thrive in fast-paced, cross-functional environments.

Experience:2+ yearsHealthcare

Skills:CommunicationProblem-solvingCollaborationAttention to detailTeamwork

Languages:English

Tech Stack:ZendeskSalesforceGoogle Workspace

Company Brief

Clipboard Health

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Growth: Growth Stage Startup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 3.8

Website LinkedIn Glassdoor