Customer Experience Specialist

Clipboard Health
Lagos, Africa
Workplace: RemoteFull timeUSD 11,400 - 26,400 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Collaboration","Attention to detail","Cross-functional communication"]

Support healthcare professionals on a remote/on-demand platform, delivering fast, accurate, empathetic assistance across chat, voice, and email. Own the worker journey in a fast-paced, cross-functional environment, using Zendesk/Salesforce and Google Workspace to resolve shift, payment, and platform issues while maintaining high standards and proactive communication.

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Clipboard Health
Clipboard Health
7 months ago

Customer Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Support healthcare professionals on a remote/on-demand platform, delivering fast, accurate, empathetic assistance across chat, voice, and email. Own the worker journey in a fast-paced, cross-functional environment, using Zendesk/Salesforce and Google Workspace to resolve shift, payment, and platform issues while maintaining high standards and proactive communication.
Location: Lagos, Africa
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time
  • •Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • •Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • •Personalize communication using macros, proofsread carefully, address workers by name, and maintain a confident, helpful tone
  • •Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations

Pay and Benefits

Salary: USD 11,400 - 26,400 annually

Key Requirements

  • •Fluent, professional-level English (spoken and written)
  • •2+ years of experience in customer support via chat or voice
  • •2+ years using CRMs like Zendesk or Salesforce
  • •2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
  • •An ability to thrive in fast-paced, cross-functional environments
Experience:2+ yearsHealthcare
Skills:CommunicationProblem-solvingCollaborationAttention to detailCross-functional communication
Languages:English
Tech Stack:ZendeskSalesforceGoogle Workspace

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor