Customer Experience banker (Leland, MI)

Serve as a Financial Concierge for walk-in customers, delivering excellent service while retaining and growing consumer and business relationships. Identify customers’ financial goals and needs, recommend appropriate deposit products and services, process transactions accurately, and balance daily. Use a disciplined sales approach with follow-up, outbound calling, and referral sourcing, and educate customers on consumer deposit offerings while adhering to operational, risk, security, and regulatory policies.