Product Designer

Qantas Airways
Adelaide
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Collaboration","Facilitation","Communication","Logical reasoning","Decision-making"]

Design seamless, world-class digital experiences for customers to discover, book, and manage travel with confidence. Use customer insights, experimentation, and design craft to improve acquisition, conversion, and self-service outcomes. Work autonomously on medium-complexity initiatives within a new Product and Innovation Centre in Adelaide, partnering with Product and Engineering to translate complex problems into build-ready solutions that meet accessibility and brand standards.

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Qantas Airways
Qantas Airways
2 days ago

Product Designer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Design seamless, world-class digital experiences for customers to discover, book, and manage travel with confidence. Use customer insights, experimentation, and design craft to improve acquisition, conversion, and self-service outcomes. Work autonomously on medium-complexity initiatives within a new Product and Innovation Centre in Adelaide, partnering with Product and Engineering to translate complex problems into build-ready solutions that meet accessibility and brand standards.
Location: Adelaide
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Translate ambiguous customer and business problems into clear experience outcomes, design approaches, and build-ready solutions.
  • •Plan and execute research, frame problems, explore solution options, and partner with Product and Engineering to deliver outcomes.
  • •Simplify complex airline processes across fares, ancillary products, booking changes, and travel preparation through customer-centred design.
  • •Facilitate workshops to align teams and contribute to design system adoption and improvement while meeting brand, accessibility, and quality standards.
  • •Use AI-enabled tools responsibly to improve design activities such as insight synthesis, exploration, prototyping, and handover.

Pay and Benefits

Perks:Parental LeaveTravel AllowanceSalary PackagingWellness Stipend

Key Requirements

  • •5+ years of experience in Service Design, UX, UI, CX, and/or a similar role.
  • •Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field.
  • •Understanding of design for native apps, conversational interfaces, and other digital platforms.
  • •Experience with concept development, wireframing, persona creation, user stories, and user testing.
  • •Knowledge of usability and accessibility standards, including WCAG 2.0 AA.
Experience:Service design
Education:
Skills:CollaborationFacilitationCommunicationLogical reasoningDecision-making
Languages:English (AU)
Tech Stack:FigmaMiroLovableClaudeCodeCursorAdobe Creative SuiteJIRAConfluenceWCAG 2.0

Company Brief

Qantas Airways
Australia’s flag carrier providing domestic, international and freight air services, operating Qantas, Jetstar and QantasLink brands, plus a loyalty business (Qantas Frequent Flyer) and aviation services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mascot, NSW, Australia
Founded: 1920
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Glassdoor: 3.8
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