Birlasoft

3 months ago

Team Lead-Cloud & Infra Operations (MEXICO CUST SITE, MX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the on-site Cloud & Infrastructure Operations team, ensuring effective end-user IT support, hardware provisioning, software deployment, and security upgrades for the Mexico customer site. Oversee deskside support, asset management, onboarding/offboarding, and coordination with senior staff to meet IT service requirements, while maintaining equipment and meeting room tech readiness.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide onsite technical support and resolve end-user desktop issues.
•Build and deploy hardware for new joiners and upgrades.
•Install authorised software on laptops and desktops.
•Ensure security and upgrades are applied to desktops and laptops.
•Assist with onboarding and offboarding processes and coordinate with senior staff on end-user service projects.

Key Requirements

•Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware.
•Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
•Installing authorised software to laptops and desktops.
•Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
•Antivirus installation to all desktops and laptops.

Experience:CloudIT supportDesk-side support

Skills:Problem-solvingCustomer serviceCommunication

Tech Stack:WindowsMacOSAntivirus

Company Brief

Birlasoft

Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn

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Birlasoft

3 months ago

Team Lead-Cloud & Infra Operations (MEXICO CUST SITE, MX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide onsite technical support and resolve end-user desktop issues.
•Build and deploy hardware for new joiners and upgrades.
•Install authorised software on laptops and desktops.
•Ensure security and upgrades are applied to desktops and laptops.
•Assist with onboarding and offboarding processes and coordinate with senior staff on end-user service projects.

Key Requirements

•Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware.
•Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
•Installing authorised software to laptops and desktops.
•Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
•Antivirus installation to all desktops and laptops.

Experience:CloudIT supportDesk-side support

Skills:Problem-solvingCustomer serviceCommunication

Tech Stack:WindowsMacOSAntivirus

Company Brief

Birlasoft

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Noida, India

Website LinkedIn