Junior/Medior Account Manager

Thales
Belgium
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer relationship management","Conflict resolution","Problem-solving","Communication","Attention to detail"]

Manage a portfolio of accounts to drive long-term customer success, acting as the primary point of contact for requests and queries. Build and maintain strong client relationships, resolve conflicts with practical solutions, and identify opportunities through new business generation aligned with company strategy. Handle sales administration in CRM, track account status and sales metrics, and support external communications and events. Apply knowledge of information security and privacy practices to handle sensitive information.

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FursaFursa
Thales
Thales
11 hours ago

Junior/Medior Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage a portfolio of accounts to drive long-term customer success, acting as the primary point of contact for requests and queries. Build and maintain strong client relationships, resolve conflicts with practical solutions, and identify opportunities through new business generation aligned with company strategy. Handle sales administration in CRM, track account status and sales metrics, and support external communications and events. Apply knowledge of information security and privacy practices to handle sensitive information.
Location: Belgium
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of accounts to achieve long-term success and handle customers’ individual needs and requests.
  • •Respond to customer queries in a timely manner and resolve conflicts by providing solutions.
  • •Generate new business in line with company strategy using existing and potential customer networks.
  • •Support the marketing team with external communication and participate in external events.
  • •Maintain CRM registration/encoding, report account and transaction status, and set/track sales targets and sales metrics.

Key Requirements

  • •Manage a portfolio of accounts to achieve long-term success and satisfy customer needs and requests.
  • •Develop and maintain positive client relationships and act as the primary point of contact.
  • •Generate new business aligned with company strategy using existing and potential customer networks.
  • •Take care of sales administration, including accurate CRM registration/encoding and account/transaction reporting.
  • •Understand company information security policies and privacy procedures, and identify/report suspicious behavior (phishing/social engineering).
Skills:Customer relationship managementConflict resolutionProblem-solvingCommunicationAttention to detail
Languages:DutchFrenchEnglish
Tech Stack:CRM

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn