Celonis

2 months ago

IT Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

IT Service Engineer to support Celonis’ global operations, focusing on Madrid office. You will troubleshoot and resolve IT issues across macOS and Windows, manage onboarding in Madrid, and collaborate with a global IT team to ensure smooth operations, while using M365, Intune, Kandji, and video conferencing tools in a fast-paced, international environment.

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
•Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
•Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
•Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
•Manage the onboarding process for new employees in the Madrid office.

Key Requirements

•3-5 years of hands-on IT support, able to troubleshoot and resolve issues on macOS and Windows environments.
•Strong knowledge of macOS and Windows 11 operating systems.
•Experience with Azure Active Directory.
•Understanding of TCP/IP networks and fundamental network troubleshooting skills.
•Proficiency in M365 administration and support.

Experience:3-5 yearsIT supportEnterprise IT

Skills:CommunicationProblem-solvingMultitaskingCustomer serviceTeam player

Certifications:ITIL V4 Foundation

Languages:English

Tech Stack:MacOSWindowsAzure Active DirectoryM365Microsoft TeamsZoomIntuneKandjiTCP/IPVideo conferencingNetwork printers

Company Brief

Celonis

Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn

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Celonis

2 months ago

IT Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
•Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
•Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
•Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
•Manage the onboarding process for new employees in the Madrid office.

Key Requirements

•3-5 years of hands-on IT support, able to troubleshoot and resolve issues on macOS and Windows environments.
•Strong knowledge of macOS and Windows 11 operating systems.
•Experience with Azure Active Directory.
•Understanding of TCP/IP networks and fundamental network troubleshooting skills.
•Proficiency in M365 administration and support.

Experience:3-5 yearsIT supportEnterprise IT

Skills:CommunicationProblem-solvingMultitaskingCustomer serviceTeam player

Certifications:ITIL V4 Foundation

Languages:English

Tech Stack:MacOSWindowsAzure Active DirectoryM365Microsoft TeamsZoomIntuneKandjiTCP/IPVideo conferencingNetwork printers

Company Brief

Celonis

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 2011

Website LinkedIn