IT Service Engineer

Celonis
Madrid
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Multitasking","Customer service","Team player"]

IT Service Engineer to support Celonis’ global operations, focusing on Madrid office. You will troubleshoot and resolve IT issues across macOS and Windows, manage onboarding in Madrid, and collaborate with a global IT team to ensure smooth operations, while using M365, Intune, Kandji, and video conferencing tools in a fast-paced, international environment.

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FursaFursa
Celonis
Celonis
3 months ago

IT Service Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

IT Service Engineer to support Celonis’ global operations, focusing on Madrid office. You will troubleshoot and resolve IT issues across macOS and Windows, manage onboarding in Madrid, and collaborate with a global IT team to ensure smooth operations, while using M365, Intune, Kandji, and video conferencing tools in a fast-paced, international environment.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
  • •Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
  • •Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
  • •Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams).
  • •Manage the onboarding process for new employees in the Madrid office.

Key Requirements

  • •3-5 years of hands-on IT support, able to troubleshoot and resolve issues on macOS and Windows environments.
  • •Strong knowledge of macOS and Windows 11 operating systems.
  • •Experience with Azure Active Directory.
  • •Understanding of TCP/IP networks and fundamental network troubleshooting skills.
  • •Proficiency in M365 administration and support.
Experience:3-5 yearsIT supportEnterprise IT
Skills:CommunicationProblem-solvingMultitaskingCustomer serviceTeam player
Certifications:ITIL V4 Foundation
Languages:English
Tech Stack:MacOSWindowsAzure Active DirectoryM365Microsoft TeamsZoomIntuneKandjiTCP/IPVideo conferencingNetwork printers

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn