Service Consultant

CarMax
Memphis
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Interpersonal communication","Active listening","Accuracy","Collaboration","Customer service"]

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process before, during, and after visits. Welcome customers with professionalism, document concerns accurately, create repair orders, and provide timely vehicle status updates. Consult on recommended repairs, review completed work, prepare invoices, and process service payments. Coordinate workflow in a fast-paced environment while following CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
23 hours ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and technicians, guiding customers through the service and repair process before, during, and after visits. Welcome customers with professionalism, document concerns accurately, create repair orders, and provide timely vehicle status updates. Consult on recommended repairs, review completed work, prepare invoices, and process service payments. Coordinate workflow in a fast-paced environment while following CarMax EH&S requirements.
Location: Memphis
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers to ensure a positive service experience from start to finish.
  • •Document customer concerns and create detailed repair orders; provide timely updates on vehicle status.
  • •Consult customers on recommended repairs and explain service details clearly.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Follow EH&S requirements and maintain a clean and orderly work area.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately using intermediate computer skills.
  • •Ability to work collaboratively across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Interpersonal communicationActive listeningAccuracyCollaborationCustomer service
Tech Stack:Computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn