Claims Handler (Bournemouth, GB, BH7 7DU)

Allianz
United Kingdom
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Communication","Influencing","Objection handling","Negotiation","Empathy","Problem-solving","Calm under pressure","Teamwork","Resilience","Proactiveness"]

Handle motor vehicle claims for Innocent Third Parties by speaking with customers and suppliers to coordinate repairs and hire vehicles. Resolve issues and complaints in line with FCA guidelines while keeping the customer journey front and centre and staying commercially aware. Use strong problem-solving, negotiation, empathy, and objection-handling skills to manage complex situations under pressure. Work collaboratively to improve processes and enhance the overall customer experience.

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FursaFursa
Allianz
Allianz
1 day ago

Claims Handler (Bournemouth, GB, BH7 7DU)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Handle motor vehicle claims for Innocent Third Parties by speaking with customers and suppliers to coordinate repairs and hire vehicles. Resolve issues and complaints in line with FCA guidelines while keeping the customer journey front and centre and staying commercially aware. Use strong problem-solving, negotiation, empathy, and objection-handling skills to manage complex situations under pressure. Work collaboratively to improve processes and enhance the overall customer experience.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · 12 months
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Proactively meet the needs of Innocent Third Parties by offering services for vehicle repairs and hire.
  • •Engage with customers and suppliers over the phone to discuss repairs, hire vehicles, and resolve issues.
  • •Use problem-solving skills to navigate complex situations and find effective solutions.
  • •Handle objections professionally and empathetically to ensure customer satisfaction.
  • •Manage complaints in line with FCA guidelines and help streamline processes to enhance customer experience.

Pay and Benefits

Salary: GBP 26,000 annually
Perks:Annual BonusPensionHybrid WorkingRemote WorkLearning BudgetPaid Leave

Key Requirements

  • •Excellent verbal and written communication, with influencing and objection-handling skills.
  • •Strong negotiation skills, including complaint resolution.
  • •Ability to empathise with customers and provide compassionate, effective service.
  • •Ability to stay calm and focused under pressure.
  • •Understanding of relevant legislation and claim procedures (desirable).
Skills:CommunicationInfluencingObjection handlingNegotiationEmpathyProblem-solvingCalm under pressureTeamworkResilienceProactiveness
Tech Stack:Generative AIWebchatChat Bot systems

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn