Claims Handler (Bournemouth, GB, BH7 7DU)

Allianz
United Kingdom
Workplace: HybridFull timeGBP 27,007.5+ annuallyFunction: Insurance & ActuarialSkills: ["Communication","Negotiation","Objection-handling","Empathy","Problem-solving"]

Handle vehicle repair and hire needs for Innocent Third Parties by engaging with customers and suppliers over the phone. Resolve complex issues, objections, and complaints in line with FCA guidelines while keeping the customer journey at the forefront and staying commercially aware. Use strong communication, negotiation, and problem-solving to navigate sensitive situations, and collaborate with your team to improve processes and the overall customer experience.

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FursaFursa
Allianz
Allianz
1 month ago

Claims Handler (Bournemouth, GB, BH7 7DU)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle vehicle repair and hire needs for Innocent Third Parties by engaging with customers and suppliers over the phone. Resolve complex issues, objections, and complaints in line with FCA guidelines while keeping the customer journey at the forefront and staying commercially aware. Use strong communication, negotiation, and problem-solving to navigate sensitive situations, and collaborate with your team to improve processes and the overall customer experience.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Engage with customers and suppliers over the phone to discuss repairs, hire vehicles, and resolve issues.
  • •Proactively meet the needs of Innocent Third Parties by coordinating vehicle repair and hire services.
  • •Use problem-solving skills to navigate complex situations and find effective solutions.
  • •Handle objections professionally and empathetically to ensure customer satisfaction.
  • •Manage complaints in line with FCA guidelines while keeping the customer journey and commercial awareness in mind.

Pay and Benefits

Salary: GBP 27,007.5 annually
Perks:Hybrid WorkingAnnual BonusPensionRetail Discounts

Key Requirements

  • •Excellent verbal and written communication, influencing and objection-handling skills.
  • •Excellent negotiation skills, including complaint resolution.
  • •Empathy to understand customers’ concerns and provide compassionate, effective service.
  • •Ability to remain calm and focused under pressure when handling complex situations.
  • •A good understanding of relevant legislation and claim procedures (desirable but preferred).
Skills:CommunicationNegotiationObjection-handlingEmpathyProblem-solving
Tech Stack:WebchatChat Bot systemsGenerative AI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn