Staff Engineer - Web Platform

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Software EngineeringSkills: ["Cross-functional collaboration","Technical leadership","Mentorship","Communication","Mentality of raising the bar"]

Shape the technical direction and architectural evolution of the web platform for Fin’s marketing and growth surfaces. Own and evolve the web platform architecture, define long-term strategy for scalability, performance, productivity, observability, and reliability, and partner across engineering, marketing, analytics, design, and data science. Lead MarTech event tracking, attribution, funnel reporting, and A/B testing infrastructure, mentor engineers, and contribute hands-on to deliver high-quality improvements.

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FursaFursa
Intercom
Intercom
2 days ago

Staff Engineer - Web Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Shape the technical direction and architectural evolution of the web platform for Fin’s marketing and growth surfaces. Own and evolve the web platform architecture, define long-term strategy for scalability, performance, productivity, observability, and reliability, and partner across engineering, marketing, analytics, design, and data science. Lead MarTech event tracking, attribution, funnel reporting, and A/B testing infrastructure, mentor engineers, and contribute hands-on to deliver high-quality improvements.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and evolve the architecture of Fin’s web platform.
  • •Define and execute the long-term technical strategy for the web team across scalability, performance, developer productivity, observability, and reliability.
  • •Lead and influence MarTech systems for event tracking, attribution, funnel reporting, and A/B testing infrastructure.
  • •Collaborate with marketing, design, analytics, and data science stakeholders to ensure the platform supports their goals with accuracy, performance, and agility.
  • •Mentor and elevate engineers through guidance on architecture, data modeling, system design, and engineering best practices.

Key Requirements

  • •8+ years of software engineering experience
  • •Deep expertise in Next.js and the React ecosystem
  • •Experience with high-scale, growth-focused web environments and experimentation infrastructure (A/B testing, event instrumentation, attribution)
  • •Experience with headless CMS platforms such as Contentful or Sanity, including content modeling, migration, and multi-site architecture
  • •Experience with infrastructure-as-code (Terraform), AWS services (CloudFront, S3), Vercel deployments, and web analytics/data instrumentation tools like Google Tag Manager
Experience:SaaSSoftware
Skills:Cross-functional collaborationTechnical leadershipMentorshipCommunicationMentality of raising the bar
Languages:English
Tech Stack:Next.jsReactContentfulSanityTerraformAWSCloudFrontS3VercelEppoGoogle Tag Manager

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn