Sr. Operations Manager

Zendesk
San Francisco, Madison, Austin
Workplace: HybridFull timeUSD 174,000 - 262,000 annuallyFunction: Business OperationsExperience: 7+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Leadership"]

Senior Operations Manager to strengthen operational rigor across Zendesk’s Product Development Operations in a SaaS environment, guiding Scrum-based execution, Jira usage, and AI-first process improvements to improve planning, delivery tracking, and cross-functional collaboration across Product, Engineering, and Design.

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FursaFursa
Zendesk
Zendesk
3 months ago

Sr. Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Senior Operations Manager to strengthen operational rigor across Zendesk’s Product Development Operations in a SaaS environment, guiding Scrum-based execution, Jira usage, and AI-first process improvements to improve planning, delivery tracking, and cross-functional collaboration across Product, Engineering, and Design.
Location: San Francisco, Madison, Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with Product, Engineering, and Design leaders to improve end-to-end product delivery operations, including planning, execution, and delivery tracking.
  • •Support roadmap and portfolio execution by establishing clear operating mechanisms for prioritization, sequencing, dependency management, and progress visibility.
  • •Drive quarterly and annual planning processes, improving how teams translate strategy into achievable plans, milestones, and measurable outcomes.
  • •Improve ways of working across teams by reinforcing effective Scrum practices (e.g., sprint planning, backlog health, retrospectives, iteration goals) while adapting approach to team maturity and context.
  • •Identify operational friction and implement AI-first process improvements that reduce ambiguity, shorten feedback loops, and increase delivery predictability.

Pay and Benefits

Salary: USD 174,000 - 262,000 annually

Key Requirements

  • •7+ years of experience in Product Development Operations or similar roles within a SaaS company.
  • •Experience supporting product development life cycles and cross-functional delivery across Product, Engineering, and Design.
  • •Demonstrated success leading quarterly and annual planning processes, including roadmap operationalization and execution tracking.
  • •Strong working knowledge of Scrum and agile delivery practices, with the ability to coach or guide teams toward pragmatic, effective execution.
  • •Required: Experience using Jira to manage and track work (boards, backlogs, workflows, reporting), with the ability to drive consistent adoption and operational hygiene.
Experience:7+ yearsSaaSProduct DevelopmentAgileScrumJira
Skills:CommunicationStakeholder managementProblem-solvingLeadership
Tech Stack:JiraAIScrumAgileRoadmaps

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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