Mitarbeiter Vertriebsinnendienst (m/w/d) – Key Accounts

Fiserv
Germany
Workplace: OnsiteFull timeFunction: SalesEducation: certificationSkills: ["Customer orientation","Service orientation","Communication","Teamwork","Organizational skills"]

Support and develop primary customers in their day-to-day business by handling phone and written inquiries, ensuring high-quality, solution-oriented follow-up, and identifying gaps in customer information. Assist Key Account and Relationship Managers with joint customer coverage, coordination and preparation of meetings and reviews, and ongoing documentation. Provide sales administration including issue log management, contract checks, reporting, and maintaining customer records and databases.

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FursaFursa
Fiserv
Fiserv
7 hours ago

Mitarbeiter Vertriebsinnendienst (m/w/d) – Key Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support and develop primary customers in their day-to-day business by handling phone and written inquiries, ensuring high-quality, solution-oriented follow-up, and identifying gaps in customer information. Assist Key Account and Relationship Managers with joint customer coverage, coordination and preparation of meetings and reviews, and ongoing documentation. Provide sales administration including issue log management, contract checks, reporting, and maintaining customer records and databases.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide professional support, advice, and continuous development for primary customers in day-to-day operations.
  • •Handle customer requests by phone and in writing, including follow-up against agreed target timelines and escalation to relevant specialist areas.
  • •Support Key Account and Relationship Managers with joint customer coverage, meeting coordination, and participation in calls, events, and client reviews.
  • •Perform sales administration: manage an issue log, check contracts for completeness and agreed terms, and maintain customer documents in systems and databases.
  • •Create and maintain presentations, reports, and statistics, and support projects by representing the customer perspective and ensuring optimal customer support after production rollout.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid LeavePensionEquity

Key Requirements

  • •Successfully completed commercial training or a comparable qualification.
  • •First work experience in sales back office, customer service, or a similar sales-adjacent role is an advantage.
  • •Proficiency with MS Office, especially Excel, PowerPoint, and Word.
  • •Strong German and English skills in speaking and writing.
  • •Structured, careful, independent working style with pronounced customer and service orientation.
Education:Certification / Diploma
Skills:Customer orientationService orientationCommunicationTeamworkOrganizational skills
Languages:GermanEnglish
Tech Stack:MS OfficeExcelPowerPointWord

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn