Information Technology Support Specialist - TS/SCI w/Poly

Provide enterprise help desk support by responding to user questions through phone, email, chat, and ticketing systems. Diagnose and resolve basic hardware, software, and network connectivity issues, guide users step-by-step, and escalate complex problems as needed. Install and update software, troubleshoot peripherals, assist with password resets and access issues, and maintain accurate records, tickets, and knowledge base content while adhering to IT security and departmental policies.