Motorola Solutions

13 hours ago

Tier I Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide Tier I technical support to users through phone and wearable communication platforms. Diagnose and resolve hardware, software, and Wi‑Fi/networking issues, guiding users through step-by-step troubleshooting. Accurately log and track service requests end-to-end in Zendesk, and escalate complex problems to Tier 3 teams, software developers, and technology engineers. Maintain daily priorities in a fast-paced environment while translating technical solutions for diverse stakeholders.

Location: Mexico

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Investigate, diagnose, and resolve technical issues related to hardware operations, software applications, and Wi‑Fi or networking infrastructure.
•Walk users through step-by-step troubleshooting processes over the phone and via wearable communicator devices for rapid resolution.
•Log, track, and maintain comprehensive service request histories in Zendesk across the complete issue lifecycle.
•Collaborate with and escalate complex technical challenges to Tier 3 service teams, software developers, and technology engineers.
•Multi-task and set daily priorities while translating complex technical terms into accessible language for stakeholders.

Key Requirements

•High School Diploma or equivalent.
•1+ year of experience in a customer service position.
•Ability to analyze and diagnose networking hardware, Wi‑Fi connectivity, and wearable communicator hardware or software issues.
•Proficiency with Zendesk (or similar) to document, manage, and analyze service request lifecycles.
•Excellent command of English and Spanish (verbal and written) to explain technical solutions.

Experience:1+ years

Education:High School

Skills:CommunicationMultitaskingAdaptabilityProblem-solvingCustomer service

Languages:EnglishSpanish

Tech Stack:ZendeskMS Office SuiteWi-FiNetworking infrastructure

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

13 hours ago

Tier I Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Mexico

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Investigate, diagnose, and resolve technical issues related to hardware operations, software applications, and Wi‑Fi or networking infrastructure.
•Walk users through step-by-step troubleshooting processes over the phone and via wearable communicator devices for rapid resolution.
•Log, track, and maintain comprehensive service request histories in Zendesk across the complete issue lifecycle.
•Collaborate with and escalate complex technical challenges to Tier 3 service teams, software developers, and technology engineers.
•Multi-task and set daily priorities while translating complex technical terms into accessible language for stakeholders.

Key Requirements

•High School Diploma or equivalent.
•1+ year of experience in a customer service position.
•Ability to analyze and diagnose networking hardware, Wi‑Fi connectivity, and wearable communicator hardware or software issues.
•Proficiency with Zendesk (or similar) to document, manage, and analyze service request lifecycles.
•Excellent command of English and Spanish (verbal and written) to explain technical solutions.

Experience:1+ years

Education:High School

Skills:CommunicationMultitaskingAdaptabilityProblem-solvingCustomer service

Languages:EnglishSpanish

Tech Stack:ZendeskMS Office SuiteWi-FiNetworking infrastructure

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn