Operations Manager - E-Commerce

Majid Al Futtaim
Ajman
Workplace: OnsiteOthersFunction: Business OperationsExperience: 5-8 yearsEducation: bachelorsSkills: ["Leadership","Coordination","Problem-solving","Performance management","Customer focus"]

Lead day-to-day execution of the e-commerce operations, including managing fulfillment centers and coordinating with last-mile delivery teams. Drive on-time delivery and order quality by monitoring picking, marshalling, dispatch, dark stores, and stock adequacy. Partner across store operations, commercial, IT, and e-merchandise/Services teams to ensure compliance, P&L alignment, QC audits, and performance management.

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Majid Al Futtaim
Majid Al Futtaim
3 months ago

Operations Manager - E-Commerce

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead day-to-day execution of the e-commerce operations, including managing fulfillment centers and coordinating with last-mile delivery teams. Drive on-time delivery and order quality by monitoring picking, marshalling, dispatch, dark stores, and stock adequacy. Partner across store operations, commercial, IT, and e-merchandise/Services teams to ensure compliance, P&L alignment, QC audits, and performance management.
Location: Ajman
Workplace: Onsite
Employment Type: Others
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the day-to-day execution of e-commerce operations, including fulfillment centers and coordination with last-mile teams.
  • •Ensure orders are delivered on time and handed over to last-mile teams on schedule.
  • •Monitor and maintain proper arrangement of dark stores and ensure stock adequacy.
  • •Coordinate with operations, commercial, IT, and HO e-merchandise/services teams to execute required actions and measures.
  • •Monitor attendance, disciplinary actions, performance management, QC delivery quantity audits, and budget compliance; provide input on the annual budget development.

Key Requirements

  • •Bachelor’s degree in E-Commerce or Business Administration.
  • •5 to 8 years of professional experience working in logistics and supply chain.
  • •Experience in e-commerce fulfillment and last-mile operations.
  • •Retail experience is a plus.
  • •Ability to coordinate and manage operational processes to ensure customer satisfaction.
Experience:5-8 yearsE-commerceLogisticsSupply chainLast-mile deliveryRetail
Education:Bachelor's in E-Commerce or Business Administration
Skills:LeadershipCoordinationProblem-solvingPerformance managementCustomer focus

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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