Avery Dennison

23 hours ago

Sr Manager, Client Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the Client Experience team as the primary communication and coordination conduit between clients and internal groups. Manage client specialists and/or delivery coordinators to resolve client issues, meet service level agreement orders, and ensure accurate reviews, account planning, project management, and day-to-day client communication. Implement process improvements to strengthen production support and communication, and serve as the main escalation point while coaching and developing team members.

Location: Little Rock

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage and oversee associates resolving client-facing situations, issues, and service level agreement orders.
•Oversee reviews, account planning, project management, issue coordination, and day-to-day client communication to ensure completeness and accuracy.
•Oversee implementation of processes, procedures, and tools to increase team effectiveness.
•Provide coaching, mentoring, ongoing training, and career development to raise skills and professionalism.
•Serve as the primary escalation point for client issue resolution and satisfaction, ensuring compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.

Pay and Benefits

Salary: USD 109,000 - 146,000 annually

Perks:401kPaid LeaveLife Insurance

Key Requirements

•Bachelor’s degree in business, marketing, or a similar field.
•At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment.
•Thorough understanding of project and resource management; preferred experience in grocery, drug, and mass merchandise retail space.
•Excellent interpersonal, written, and verbal communication skills, including presenting information to managers and clients and responding to questions.
•Proactive problem-solving, time management, and organizational skills with strong attention to detail and the ability to adapt to change.

Experience:5+ yearsServiceManufacturingRetail

Education:Bachelor's in business, marketing, or a similar field

Skills:CommunicationInterpersonal skillsProblem-solvingTime managementOrganizational skills

Languages:English

Company Brief

Avery Dennison

Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.

Industry: Printing & Packaging

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Glendale, United States

Founded: 1935

Website LinkedIn

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Avery Dennison

23 hours ago

Sr Manager, Client Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Little Rock

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage and oversee associates resolving client-facing situations, issues, and service level agreement orders.
•Oversee reviews, account planning, project management, issue coordination, and day-to-day client communication to ensure completeness and accuracy.
•Oversee implementation of processes, procedures, and tools to increase team effectiveness.
•Provide coaching, mentoring, ongoing training, and career development to raise skills and professionalism.
•Serve as the primary escalation point for client issue resolution and satisfaction, ensuring compliance with internal controls and Sarbanes-Oxley Act 2002 Section 404 guidelines.

Pay and Benefits

Salary: USD 109,000 - 146,000 annually

Perks:401kPaid LeaveLife Insurance

Key Requirements

•Bachelor’s degree in business, marketing, or a similar field.
•At least 5 years of management and/or business experience managing clients and employees, preferably in a service or manufacturing environment.
•Thorough understanding of project and resource management; preferred experience in grocery, drug, and mass merchandise retail space.
•Excellent interpersonal, written, and verbal communication skills, including presenting information to managers and clients and responding to questions.
•Proactive problem-solving, time management, and organizational skills with strong attention to detail and the ability to adapt to change.

Experience:5+ yearsServiceManufacturingRetail

Education:Bachelor's in business, marketing, or a similar field

Skills:CommunicationInterpersonal skillsProblem-solvingTime managementOrganizational skills

Languages:English

Company Brief

Avery Dennison

Industry: Printing & Packaging

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Glendale, United States

Founded: 1935

Website LinkedIn