IT Support Administrator I

Affirm
Toronto
Workplace: OnsiteFull timeUSD 63,000 - 83,000 annuallyFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Troubleshooting","Problem-solving","Compliance focus","Documentation"]

Support and troubleshoot end-user technology needs by planning, deploying, and configuring systems, remotely assisting employees, and maintaining enterprise IT assets. Monitor security threats and help enforce IT compliance and policy requirements, including local network support in the Toronto office. Manage JIRA ticket requests and work with macOS and Windows environments, focusing on reliability, usability, and documentation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Affirm
Affirm
22 hours ago

IT Support Administrator I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support and troubleshoot end-user technology needs by planning, deploying, and configuring systems, remotely assisting employees, and maintaining enterprise IT assets. Monitor security threats and help enforce IT compliance and policy requirements, including local network support in the Toronto office. Manage JIRA ticket requests and work with macOS and Windows environments, focusing on reliability, usability, and documentation.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Plan, deploy, and configure new systems to keep up with changing needs.
  • •Remotely support and troubleshoot end-user problems.
  • •Monitor for security threats and malware, protecting users through proactive security support.
  • •Educate on and enforce IT compliance and policy obligations.
  • •Support the network and maintain enterprise IT assets (servers and desktops) for the Toronto office.

Pay and Benefits

Salary: USD 63,000 - 83,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEsppPaid Leave

Key Requirements

  • •Experience with macOS administration and support.
  • •Ability to troubleshoot and find immediate solutions, with comfort working across different technologies.
  • •Experience managing formal ticketing systems (including Jira support tickets).
  • •Experience administering SaaS technologies and managing enterprise security (endpoint, email, and mobile device management).
  • •Comfort with machine and account provisioning/deprovisioning and maintaining IT infrastructure on your own as needed.
Education:Certification / Diploma
Skills:TroubleshootingProblem-solvingCompliance focusDocumentation
Certifications:Apple Certified AssociateACSP
Languages:English
Tech Stack:MacOSWindowsJiraSaaSCheck ScannersNetwork devicesGoogle for BusinessDisk encryptionOS firewallsLaptop/mobile lockdownMobile device managementSigned emailEncrypted emailAV systemsPhoto/video editingAutomationScriptingServer

Company Brief

Affirm
Provides point-of-sale lending and buy-now-pay-later (BNPL) solutions for consumers and merchants, enabling installment payments, consumer financing, and embedded financial services through APIs and partnerships with retailers and platforms.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn