Traffic Monitoring Operator/Call Center - 2nd shift

Monitor Georgia freeway Intelligent Transportation Systems using ATMS software, surveillance cameras, dynamic message signs, and ramp meters. Detect and verify incidents, log lane/shoulder closures, and help mitigate traffic impacts by updating response plans and notifying motorists/agencies. Dispatch HERO patrollers, answer public and GDOT calls, coordinate via radio/phone with partners, and maintain accurate written documentation and traveler information updates through 511ga.org and IVR systems.