Manager, Site Reliability Engineering

Mastercard
Toronto
Full timeCAD 121,000 - 169,000 annuallyFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Leadership","Coaching","Mentorship","Communication","Problem-solving"]

Lead globally distributed application operations teams supporting mission-critical Java services across on-premises infrastructure and Azure public cloud in a 24/7 environment. Drive observability, incident management, operational excellence, and continuous improvement, while providing escalation support for complex issues. Partner with stakeholders to deliver secure, resilient end-to-end solutions, lead PCI-DSS and SOC 2-related audits, and support disaster recovery exercises and high-quality technical documentation.

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FursaFursa
Mastercard
Mastercard
2 months ago

Manager, Site Reliability Engineering

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead globally distributed application operations teams supporting mission-critical Java services across on-premises infrastructure and Azure public cloud in a 24/7 environment. Drive observability, incident management, operational excellence, and continuous improvement, while providing escalation support for complex issues. Partner with stakeholders to deliver secure, resilient end-to-end solutions, lead PCI-DSS and SOC 2-related audits, and support disaster recovery exercises and high-quality technical documentation.
Location: Toronto
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Lead and manage globally distributed application operations teams supporting mission-critical Java applications across on-premises infrastructure and Azure in a 24/7 support model.
  • •Provide escalation support for complex technical issues, including in-depth problem investigation and resolution.
  • •Establish incident management practices, including blameless post-incident reviews, escalation management, and continuous operational/process improvement.
  • •Champion application observability across logging, monitoring, and alerting using APIs and tools such as Azure Monitor, Dynatrace, Splunk, and Zabbix.
  • •Lead customer and regulatory audits (including PCI-DSS and SOC 2) and annual disaster recovery exercises while maintaining technical documentation and standards.

Pay and Benefits

Salary: CAD 121,000 - 169,000 annually

Key Requirements

  • •Proven experience managing Azure public cloud services, Linux or Unix servers, and Java-based applications in secure, large-scale environments.
  • •Strong technical leadership with demonstrated coaching, mentorship, delegation, conflict management, and negotiation skills.
  • •Familiarity with observability and monitoring platforms such as Zabbix, Dynatrace, Splunk, Azure Monitor, or similar tools.
  • •Strong security and networking knowledge, including encryption, hardening, certificates, vulnerability management, PKI, SSH, and VPN.
  • •Working knowledge of ITIL/ITSM and operational best practices, including hands-on experience with Remedy, Jira, and Confluence.
Education:Bachelor's in Computer Science, Engineering
Skills:LeadershipCoachingMentorshipCommunicationProblem-solving
Tech Stack:JavaAzureLinuxUnixAzure MonitorDynatraceSplunkZabbixAPIsITILITSMRemedyJiraConfluencePCI-DSSSOC 2PKISSHVPNDisaster recovery

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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