Airlines Operations Executive

Duffel
London
Workplace: HybridFull timeFunction: Data Science & Machine LearningSkills: ["Independent work","Communication","Organisational skills","Attention to detail","Proactive mindset"]

Own day-to-day airline partnership operations by managing communication with airline partners, handling inbound requests (including NDC updates and distribution changes), and ensuring priorities move forward. Partner closely with the Head of Partnerships to translate partner conversations into clear internal actions across multiple workstreams. Maintain and improve visibility through airline performance reporting, commissions and incentives tracking, and scalable documentation, helping Duffel’s airline pipeline progress smoothly.

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Duffel
Duffel
1 month ago

Airlines Operations Executive

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Last checked: 8 hours agoStatus: Live

Job Summary

Own day-to-day airline partnership operations by managing communication with airline partners, handling inbound requests (including NDC updates and distribution changes), and ensuring priorities move forward. Partner closely with the Head of Partnerships to translate partner conversations into clear internal actions across multiple workstreams. Maintain and improve visibility through airline performance reporting, commissions and incentives tracking, and scalable documentation, helping Duffel’s airline pipeline progress smoothly.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Manage day-to-day communication with airline partners, including inbound requests such as NDC updates, distribution changes, and operational queries.
  • •Maintain and build reporting across airline performance metrics and track supplier commercial frameworks, including commissions and incentives.
  • •Coordinate with internal teams to ensure airline requirements are understood, progressed, and aligned across multiple workstreams.
  • •Support pipeline management by maintaining visibility on prospective airlines and ongoing conversations.
  • •Build and improve internal documentation, trackers, and processes to scale airline partnerships operations.

Pay and Benefits

Perks:Travel AllowanceRemote WorkParental LeavePensionLearning Budget

Key Requirements

  • •Previous experience in account management, partnerships, or commercial operations, with the ability to operate independently and follow through.
  • •Ability to know when to escalate when issues arise in a fast-moving environment.
  • •Travel industry experience (nice to have), particularly airlines or distribution, with familiarity with GDS, NDC, or airline commercial models.
  • •Comfort working with data and reporting, interpreting performance and spotting trends; SQL and analytics tools like Metabase are a plus.
  • •Strong organisational skills and attention to detail, with a proactive mindset to bring structure to complex work.
Experience:Travel industryAirlinesAirline distributionTravel technology
Skills:Independent workCommunicationOrganisational skillsAttention to detailProactive mindset
Tech Stack:SQLMetabaseGDSNDC

Company Brief

Duffel
Provides a developer-first platform and API for booking flights and travel inventory, enabling businesses to search, book, and manage airline content through a single integration.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2016
Website