Product Support Specialist

Fyxer
Austin
Workplace: RemoteFull timeUSD 75,000 - 85,000 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Troubleshooting","Problem-solving","Independence","Cross-functional collaboration"]

Own front-line customer support across chat, email, and video, resolving issues end-to-end with minimal hand-holding. Diagnose and troubleshoot complex technical problems and escalate to Product Engineering when needed. Spot patterns to improve processes, knowledge base content, and insights, while partnering cross-functionally with Support, Sales, Product, and Customer Success. Help scale support as the company grows, contributing to tooling and workflow decisions in a fully remote role.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fyxer
Fyxer
1 month ago

Product Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own front-line customer support across chat, email, and video, resolving issues end-to-end with minimal hand-holding. Diagnose and troubleshoot complex technical problems and escalate to Product Engineering when needed. Spot patterns to improve processes, knowledge base content, and insights, while partnering cross-functionally with Support, Sales, Product, and Customer Success. Help scale support as the company grows, contributing to tooling and workflow decisions in a fully remote role.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own front-line customer support across chat, email, and video, resolving issues end-to-end
  • •Diagnose and troubleshoot complex technical issues, escalating to Product Engineering when needed
  • •Identify patterns in customer issues and turn them into process improvements and knowledge base content
  • •Act as the connective tissue between Support, Sales, Product, and Customer Success
  • •Help scale support by contributing to tooling decisions, workflow design, and team playbooks

Pay and Benefits

Salary: USD 75,000 - 85,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePensionMeal Allowance

Key Requirements

  • •5+ years in customer or technical support in a B2B SaaS environment
  • •Strong written and verbal communication skills
  • •Strong troubleshooting skills and enjoyment of problem-solving
  • •Curious, coachable, and driven to exceed goals
  • •Experience with customer support tools such as Zendesk, Intercom, Jira, and Linear
Experience:5+ yearsB2B SaaS
Skills:CommunicationTroubleshootingProblem-solvingIndependenceCross-functional collaboration
Tech Stack:AIZendeskIntercomJiraLinearChatEmailVideo

Company Brief

Fyxer
Fyxer builds an AI-powered inbox assistant that organizes email, drafts replies in the user’s tone, captures meeting notes, and automates administrative workflows for client‑facing professionals such as estate agents and consultants.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Growth Stage Startup
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2014
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor