Senior Customer Support Specialist

Own front-line customer support across chat, email, and video, resolving issues end-to-end with minimal hand-holding. Diagnose and troubleshoot complex technical problems and escalate to Product Engineering when needed. Spot patterns to improve processes, knowledge base content, and insights, while partnering cross-functionally with Support, Sales, Product, and Customer Success. Help scale support as the company grows, contributing to tooling and workflow decisions in a fully remote role.