Customer Service Engineer

Cadence Design Systems
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Presentation","Time-management","Teamwork","Interpersonal skills"]

Provide frontline technical support for VTD products, deliver both basic and advanced software training during pre-sales and post-sales activities, and create technical content. Engage with the VTD user community while ensuring KPI-driven response quality and timely knowledge sharing to help customers effectively leverage simulation tools.

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Cadence Design Systems
Cadence Design Systems
3 months ago

Customer Service Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide frontline technical support for VTD products, deliver both basic and advanced software training during pre-sales and post-sales activities, and create technical content. Engage with the VTD user community while ensuring KPI-driven response quality and timely knowledge sharing to help customers effectively leverage simulation tools.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide 1st line technical support to end customers for all VTD products, meeting KPIs for response time and quality
  • •Provide basic and advanced software training and demonstrations as part of pre-sales and post-sales activities
  • •Create technical content such as knowledge articles and presentations
  • •Engage with the VTD online community of users

Key Requirements

  • •Bachelor's or Master's degree in Mechanical Engineering, Automotive Electronics or other relevant disciplines
  • •2-3 years of industrial experience in automotive, ADAS or automotive electronics engineering
  • •1-3 years’ experience in AV/ADAS Simulation design and Scenario Authoring
  • •Experience with tools such as Vires VTD, IPG Carmaker, Scaner, Carla, or Applied Intuition is an added advantage
  • •Experience on Linux and strong written/oral communication and presentation skills
Experience:2-3 yearsAutomotiveADASSimulationVTDAV
Education:Bachelor's
Skills:CommunicationPresentationTime-managementTeamworkInterpersonal skills
Tech Stack:VTDIPG CarMakerCarlaApplied IntuitionLinuxBashPythonLuaC++

Company Brief

Cadence Design Systems
Provides electronic design automation (EDA) software, IP, and services for semiconductor and systems companies to design, verify, and implement integrated circuits, systems-on-chip, and electronic systems across industries including communications, automotive, and consumer electronics.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1988
Glassdoor
Glassdoor: 3.9
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