Patient Care Coordinator - 08 (Home Care)

CARE Medical
Riyadh
ContractFunction: Executive & General ManagementExperience: 2-20 yearsSkills: ["Customer service","Communication","Interpersonal skills","Confidentiality","High-energy","Public relations","Tact","Courtesy"]

Ensure excellent customer service for home health care patients by coordinating and processing patient service activities quickly and accurately. Serve as the contact point to collect patient data for registration/admission in the HIS system, including identity verification, admission/transfer/discharge, approvals and cash deposits, invoicing, and appointment scheduling. Coordinate with claims/billing and home care teams while maintaining confidentiality and handling inquiries and complaints.

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FursaFursa
CARE Medical
CARE Medical
2 days ago

Patient Care Coordinator - 08 (Home Care)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Ensure excellent customer service for home health care patients by coordinating and processing patient service activities quickly and accurately. Serve as the contact point to collect patient data for registration/admission in the HIS system, including identity verification, admission/transfer/discharge, approvals and cash deposits, invoicing, and appointment scheduling. Coordinate with claims/billing and home care teams while maintaining confidentiality and handling inquiries and complaints.
Location: Riyadh
Employment Type: Contract
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Provide superior quality of medical treatment, compassion, and understanding to every patient served in home health care.
  • •Register home health care patients’ information in English and Arabic in the HIS system, ensuring identity verification before creating patient files.
  • •Handle home care patient admission, transfer, and discharge in HIS if assigned, and manage pre-approval and cash deposits for elective procedures.
  • •Coordinate with claims/billing to speed up administrative processes and avoid financial discrepancy; collect and submit cash daily/at shift end.
  • •Answer telephone enquiries, support patient inquiries/complaints, maintain confidentiality and patient rights, and keep a filing system for documents.

Key Requirements

  • •High school education; preferably a Diploma or College graduate.
  • •Minimum 2 years of experience in a similar position, preferably in a healthcare facility.
  • •Customer service / Patient Experience course is required.
  • •Good communication and interpersonal skills with tact, courtesy, and public relations skills.
  • •Arabic and English written/oral communication skills; computer literacy and awareness of patient rights and responsibilities.
Experience:2-20 yearsHealthcare
Skills:Customer serviceCommunicationInterpersonal skillsConfidentialityHigh-energyPublic relationsTactCourtesy
Languages:ArabicEnglish
Tech Stack:HIS

Company Brief

CARE Medical
Provides medical care and healthcare services in Saudi Arabia, likely including patient consultations, clinical support, and related healthcare offerings through its local medical brand and online presence.
Industry: Healthcare Providers
Headquarters: Riyadh, Saudi Arabia
Website