Customer Success Manager

Osmind
United States
Workplace: RemoteFull timeUSD 90,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship management","Autonomous work","Time management","Patient-first mindset"]

Serve as the trusted advisor for assigned clinical practices, helping them adopt and consistently use Osmind’s EHR and RCM technology. Proactively identify and resolve issues that block clinician workflows, deliver tailored training, and drive satisfaction and retention. Collaborate with Product, Support, Implementation, and RCM teams to communicate improvements, gather customer feedback, and report measurable practice performance improvements within 6 months post go-live.

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FursaFursa
Osmind
Osmind
1 week ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the trusted advisor for assigned clinical practices, helping them adopt and consistently use Osmind’s EHR and RCM technology. Proactively identify and resolve issues that block clinician workflows, deliver tailored training, and drive satisfaction and retention. Collaborate with Product, Support, Implementation, and RCM teams to communicate improvements, gather customer feedback, and report measurable practice performance improvements within 6 months post go-live.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for assigned clinical practices, ensuring adoption of Osmind EHR/RCM technology and services.
  • •Proactively identify and resolve issues that hinder clinicians’ effective use of the platform to reduce churn risk.
  • •Assist clinicians and practice staff in understanding and optimizing workflows supported by EHR and RCM tools.
  • •Deliver tailored training and enablement sessions to build practice staff confidence and product fluency.
  • •Track and report improvements in practice performance metrics and provide reporting to the Customer Success Lead.

Pay and Benefits

Salary: USD 90,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental LeaveFsa401kPaid Leave

Key Requirements

  • •Minimum 3–5 years’ experience in customer success, account management, or SaaS implementation, with healthcare and/or EHR experience preferred.
  • •Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems.
  • •Proven track record in customer success, client relationship management, or practice consulting roles.
  • •Strong communication skills to convey complex operational concepts to clinical and administrative stakeholders.
  • •Ability to manage multiple clients or projects simultaneously with minimal supervision.
Experience:3-5 yearsSaaSHealthcareEHRRevenue cycle managementClinical practices
Skills:CommunicationRelationship managementAutonomous workTime managementPatient-first mindset
Tech Stack:EHRRCMClaudeAI toolingProject managementReporting

Company Brief

Osmind
Provides a clinical and outcomes platform for psychiatry and specialty mental health clinics, enabling measurement-based care, EHR integration, and tools for treating serious mental illnesses and psychedelic-assisted therapies.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2017
Website