Emirates Group

3 days ago

Senior Airport Service Agent - Jeddah

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-quality customer service across key airport touchpoints including check-in, boarding, special services, baggage services, ticket desk, and the Emirates Lounge. Follow boarding and departure procedures, manage Premium passenger experience, coordinate with service providers, and handle queries, complaints, and missing/damaged baggage. Support flight documentation, queue monitoring, reporting, stock control, and ticketing/reservation duties to help ensure safe, on-time departures.

Location: Jeddah, Makkah

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide customer service across check-in, boarding, special services, baggage services, ticket desk, and the Emirates Lounge while following commercial, safety, and security procedures.
•Ensure boarding priorities, announcements, hand baggage removal, staff briefing, and equipment availability; complete flight coupon reconciliation and headcount confirmation.
•Supervise/liaise with service providers and oversee catering, cleaning, and maintenance to maintain service standards.
•Handle customer queries and complaints, including issues related to delays, disruptions, denied boarding, excess baggage, and visa-related matters.
•Support ticketing/reservation duties and operational documentation, including reporting/statistical data, stock control, and safety/damage reporting (e.g., aircraft and ULDS).

Key Requirements

•Minimum O level or equivalent.
•Complete recognized training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
•3+ years of airline industry experience (outstation requirements).
•Knowledge of a Departure Control System and Computerized Reservation System, plus check-in procedures.
•Fluent in spoken and written English and the local language, with proficiency in Microsoft Office; right to live and work in KSA required.

Experience:3+ yearsAirline industry

Education:High School

Skills:Customer service deliveryCommunicationProblem-solvingReporting

Languages:EnglishLocal language

Tech Stack:Departure Control SystemComputerized Reservation SystemMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group

The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn

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Emirates Group

3 days ago

Senior Airport Service Agent - Jeddah

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Jeddah, Makkah

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide customer service across check-in, boarding, special services, baggage services, ticket desk, and the Emirates Lounge while following commercial, safety, and security procedures.
•Ensure boarding priorities, announcements, hand baggage removal, staff briefing, and equipment availability; complete flight coupon reconciliation and headcount confirmation.
•Supervise/liaise with service providers and oversee catering, cleaning, and maintenance to maintain service standards.
•Handle customer queries and complaints, including issues related to delays, disruptions, denied boarding, excess baggage, and visa-related matters.
•Support ticketing/reservation duties and operational documentation, including reporting/statistical data, stock control, and safety/damage reporting (e.g., aircraft and ULDS).

Key Requirements

•Minimum O level or equivalent.
•Complete recognized training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
•3+ years of airline industry experience (outstation requirements).
•Knowledge of a Departure Control System and Computerized Reservation System, plus check-in procedures.
•Fluent in spoken and written English and the local language, with proficiency in Microsoft Office; right to live and work in KSA required.

Experience:3+ yearsAirline industry

Education:High School

Skills:Customer service deliveryCommunicationProblem-solvingReporting

Languages:EnglishLocal language

Tech Stack:Departure Control SystemComputerized Reservation SystemMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn