Service & Selling Coach

Waitrose & Partners
United Kingdom
Workplace: OnsiteFull timeGBP 28,400 - 34,400 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Coaching","Training","Constructive feedback","Customer service","Planning"]

Coach and train Partners in-store to deliver John Lewis service and strong selling skills. Lead engaging group and one-to-one training, provide constructive feedback, and plan inductions for new Partners. Support shopfloor technical training for devices, apps, and learning platforms, while continuously developing your own skills to champion the John Lewis standard.

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Waitrose & Partners
Waitrose & Partners
3 days ago

Service & Selling Coach

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Coach and train Partners in-store to deliver John Lewis service and strong selling skills. Lead engaging group and one-to-one training, provide constructive feedback, and plan inductions for new Partners. Support shopfloor technical training for devices, apps, and learning platforms, while continuously developing your own skills to champion the John Lewis standard.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Conduct engaging training and coaching sessions for Partners, both in groups and individually, to improve service and selling skills.
  • •Provide constructive feedback to support Partners’ personal development.
  • •Plan and deliver inductions for new Partners.
  • •Deliver and support technical training needed on the shopfloor, including headsets, devices, apps, and new learning platforms.
  • •Stay up to date with your own learning so you can champion the John Lewis brand standard.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Confident delivering coaching and training in different styles, including group sessions and one-to-one coaching, with peer-to-peer feedback.
  • •Strong customer service skills.
  • •Experience working in a customer-facing selling/retail environment.
  • •Good computer skills to facilitate and produce training on different systems.
  • •Ability to plan and prioritise your own time and workload.
Experience:RetailCustomer-facing
Skills:CoachingTrainingConstructive feedbackCustomer servicePlanning
Tech Stack:WorkdayOne Place LearningPDW

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn