Application Support Specialist (Unit Trust Applications)

NTT
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Interpersonal skills","Proactive","Team player","Cross-border collaboration"]

Provide Level 2/3 production support for Unit Trust applications, owning system support and enhancements for the Unit Trust domain. Investigate incidents end-to-end—identify problems, perform root-cause analysis, define solutions, and drive implementations—while partnering with users to understand needs. Manage system risks and coordinate improvements, working with vendors on scope, enhancement progress, and fixes. Core focus: Windows, Unix, Oracle, WebSphere, and Java.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 weeks ago

Application Support Specialist (Unit Trust Applications)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide Level 2/3 production support for Unit Trust applications, owning system support and enhancements for the Unit Trust domain. Investigate incidents end-to-end—identify problems, perform root-cause analysis, define solutions, and drive implementations—while partnering with users to understand needs. Manage system risks and coordinate improvements, working with vendors on scope, enhancement progress, and fixes. Core focus: Windows, Unix, Oracle, WebSphere, and Java.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide system support and manage enhancements for Unit Trust applications.
  • •Perform Level 2 and 3 production support for the Unit Trust domain.
  • •Lead problem investigation including problem identification, root cause analysis, and solution definition/implementation.
  • •Work with users to understand their needs and issues.
  • •Liaise with vendors on scope of work, enhancement progress, and fix implementations.

Key Requirements

  • •Provide application technical support on Java and Oracle Database.
  • •Apply platform knowledge across Windows, UNIX/Linux (Solaris), and WebSphere web deployments.
  • •Demonstrate strong application knowledge of Unit Trust origination and workflow systems.
  • •Have hands-on experience with Windows and Unix scripting (including MS-DOS working) and application support.
  • •Minimum 3 years of working experience in a similar application support capacity; familiarity with Jira, Confluence, and Agile/Scrum is required.
Experience:3+ yearsBanking IT
Skills:CommunicationInterpersonal skillsProactiveTeam playerCross-border collaboration
Tech Stack:JavaOracle DatabaseWindowsUNIXLinuxSolarisWebSphereMS-DOSJiraConfluenceAgileScrum

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn