LexisNexis Risk Solutions

4 weeks ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Join a 24x7 global support team as a Customer Support Engineer, providing guidance and validation of software solutions, troubleshooting customer integrations, and ensuring service continuity. You will handle inquiries via phone and email, work with SQL, HTML and multiple programming tech stack to resolve issues, and may be required to work overnight/weekends with occasional travel.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online, testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design
•Follow prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
•Discerning when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that LNRSG provides

Pay and Benefits

Perks:Health InsurancePrivate MedicalPensionDentalParental LeaveShare Options

Key Requirements

•Proven experience in Customer Support (pre/post sales) experience and proven track record
•Proficient in English and French
•Great Customer facing skills (email and over the phone)
•Understanding of SQL and generating simple queries
•Knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net

Experience:Risk managementSaaSFinancial services

Skills:EnglishFrenchCustomer communicationProblem-solvingTroubleshooting

Languages:EnglishFrench

Tech Stack:SQLHTMLPHPPerlJAVAJSP/JSFRubyJavaScriptASP.NetSDK/Mobile Development

Company Brief

LexisNexis Risk Solutions

Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn

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LexisNexis Risk Solutions

4 weeks ago

Customer Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online, testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design
•Follow prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
•Discerning when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that LNRSG provides

Pay and Benefits

Perks:Health InsurancePrivate MedicalPensionDentalParental LeaveShare Options

Key Requirements

•Proven experience in Customer Support (pre/post sales) experience and proven track record
•Proficient in English and French
•Great Customer facing skills (email and over the phone)
•Understanding of SQL and generating simple queries
•Knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net

Experience:Risk managementSaaSFinancial services

Skills:EnglishFrenchCustomer communicationProblem-solvingTroubleshooting

Languages:EnglishFrench

Tech Stack:SQLHTMLPHPPerlJAVAJSP/JSFRubyJavaScriptASP.NetSDK/Mobile Development

Company Brief

LexisNexis Risk Solutions

Industry: RegTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Public Company

Headquarters: Alpharetta, United States

Website LinkedIn