Customer Support Engineer

LexisNexis Risk Solutions
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["English","French","Customer communication","Problem-solving","Troubleshooting"]

Join a 24x7 global support team as a Customer Support Engineer, providing guidance and validation of software solutions, troubleshooting customer integrations, and ensuring service continuity. You will handle inquiries via phone and email, work with SQL, HTML and multiple programming tech stack to resolve issues, and may be required to work overnight/weekends with occasional travel.

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LexisNexis Risk Solutions
LexisNexis Risk Solutions
2 months ago

Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 days agoStatus: Live

Job Summary

Join a 24x7 global support team as a Customer Support Engineer, providing guidance and validation of software solutions, troubleshooting customer integrations, and ensuring service continuity. You will handle inquiries via phone and email, work with SQL, HTML and multiple programming tech stack to resolve issues, and may be required to work overnight/weekends with occasional travel.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide guidance and validation of software solutions that will allow some of the largest companies in the world to do more business online, testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design
  • •Follow prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
  • •Discerning when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that LNRSG provides

Pay and Benefits

Perks:Health InsurancePrivate MedicalPensionDentalParental LeaveShare Options

Key Requirements

  • •Proven experience in Customer Support (pre/post sales) experience and proven track record
  • •Proficient in English and French
  • •Great Customer facing skills (email and over the phone)
  • •Understanding of SQL and generating simple queries
  • •Knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net
Experience:Risk managementSaaSFinancial services
Skills:EnglishFrenchCustomer communicationProblem-solvingTroubleshooting
Languages:EnglishFrench
Tech Stack:SQLHTMLPHPPerlJAVAJSP/JSFRubyJavaScriptASP.NetSDK/Mobile Development

Company Brief

LexisNexis Risk Solutions
Provides data, analytics, and technology solutions to help businesses manage risk, detect fraud, comply with regulations, and make decisions across insurance, financial services, government, and commercial sectors.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Public Company
Headquarters: Alpharetta, United States
WebsiteLinkedIn