Head of Customer Experience - Zurich Asuransi Indonesia (Jakarta, ID)

Drive a customer-centric culture by making customer understanding and insight the foundation of every customer initiative and new proposition. Design and integrate the customer insight function into strategic decision-making across Zurich, partnering with customer experience and brand marketing. Set objectives and KPIs to leverage market, competitor, and customer insights, scaling customer analytics to improve personalization, engagement, and loyalty, while owning budget, processes, and governance for data-collection initiatives.