Service Advisor-Laurel Audi of Westmont

AutoNation
United States
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Communication","Consultative selling","Interpersonal skills","Organizational skills","Customer follow-up"]

Serve as the link between customers and service technicians in a fast-paced dealership service department, setting up appointments, assessing vehicle needs, and translating technician recommendations into clear, easy-to-understand guidance. Use a consultative approach to plan ongoing maintenance, produce transparent repair orders, and follow up to ensure satisfaction. Meet targeted sales and customer satisfaction goals while leveraging technology to identify safe vehicle opportunities.

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FursaFursa
AutoNation
AutoNation
4 weeks ago

Service Advisor-Laurel Audi of Westmont

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve as the link between customers and service technicians in a fast-paced dealership service department, setting up appointments, assessing vehicle needs, and translating technician recommendations into clear, easy-to-understand guidance. Use a consultative approach to plan ongoing maintenance, produce transparent repair orders, and follow up to ensure satisfaction. Meet targeted sales and customer satisfaction goals while leveraging technology to identify safe vehicle opportunities.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Set, confirm, and prepare for customer service appointments
  • •Greet customers and determine vehicle needs using customer information, inspections, and test drives
  • •Explain technician recommendations and suggest upsell opportunities for safe vehicle maintenance
  • •Produce repair orders with cost and time estimates, ensuring transparency
  • •Communicate with technicians and parts associates, and follow up with customers to ensure satisfaction

Pay and Benefits

Perks:Health InsuranceDentalVision401kMaternity Leave

Key Requirements

  • •High school diploma or equivalent
  • •Proven ability to provide an exceptional customer experience
  • •Ability to set and achieve targeted goals
  • •Demonstrated communication, consultative, interpersonal, and organizational skills
  • •Valid in-state driver’s license with an acceptable, safe driving record
Education:High School
Skills:CommunicationConsultative sellingInterpersonal skillsOrganizational skillsCustomer follow-up
Licenses:Valid in-state driver's license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn