Senior Manager, Product Manager - Bank Fraud Servicing

Discover Financial
New York
Full timeUSD 200,700 - 249,900 annuallyFunction: Product ManagementExperience: 4+ yearsSkills: ["Customer-focused","Strategic thinking","Integrated problem solving","Transformational leadership","Cross-functional collaboration"]

Lead product strategy for Bank Fraud Prevention & Investigations workflows, modernizing legacy fraud servicing into a high-velocity, scalable servicing engine. Drive zero-touch backoffice automation, reduce manual handoffs, and equip frontline associates with real-time agentic AI guidance. Replace fragmented vendor tools with cohesive, API-first capabilities while enabling human-in-the-loop experts to focus on high-judgment decisions and reduce operational risk and costs.

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Discover Financial
Discover Financial
1 day ago

Senior Manager, Product Manager - Bank Fraud Servicing

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead product strategy for Bank Fraud Prevention & Investigations workflows, modernizing legacy fraud servicing into a high-velocity, scalable servicing engine. Drive zero-touch backoffice automation, reduce manual handoffs, and equip frontline associates with real-time agentic AI guidance. Replace fragmented vendor tools with cohesive, API-first capabilities while enabling human-in-the-loop experts to focus on high-judgment decisions and reduce operational risk and costs.
Location: New York
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Own product strategy for fraud prevention and investigations workflows at the center of customer trust, associate experience, and operational risk.
  • •Modernize legacy fraud ecosystems by transforming complex manual workflows into a seamless servicing engine that scales across millions of banking relationships.
  • •Drive zero-touch automation across routine backoffice tasks to eliminate manual handoffs and operational workarounds.
  • •Provide real-time agentic AI guidance to frontline associates to reduce cognitive load and handle times.
  • •Replace fragmented vendor tools with cohesive, API-first capabilities and empower human-in-the-loop experts for high-judgment decisions.

Pay and Benefits

Salary: USD 200,700 - 249,900 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (or related quantitative field) OR a bachelor’s degree in any field plus 4 years of Product Management experience.
  • •Translate business strategy and analysis into consumer-facing digital products (preferred).
  • •Demonstrate proficiency across customer-focused product, business outcome leverage, and technology-driven solution design.
  • •Lead integrated problem solving while mitigating product risks.
  • •Lead cross-functional teams to drive organizational alignment.
Experience:4+ years
Skills:Customer-focusedStrategic thinkingIntegrated problem solvingTransformational leadershipCross-functional collaboration
Tech Stack:API-firstAgentic AIAutomationBackoffice automation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn