Customer Success Manager

UiPath
Rhode Island, Denver, Georgia, Illinois, Texas
Workplace: RemoteFull timeUSD 123,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Facilitation","Risk management","Relationship building"]

Serve as a strategic advisor and trusted partner to enterprise customers, guiding adoption journeys and value realization for automation and Agentic AI initiatives. Build executive relationships, own post-sales success planning, and lead multi-workstream transformation programs with cross-functional teams. Define and communicate business impact, drive measurable outcomes, manage governance and risks, and identify expansion opportunities through strong customer partnerships.

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FursaFursa
UiPath
UiPath
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a strategic advisor and trusted partner to enterprise customers, guiding adoption journeys and value realization for automation and Agentic AI initiatives. Build executive relationships, own post-sales success planning, and lead multi-workstream transformation programs with cross-functional teams. Define and communicate business impact, drive measurable outcomes, manage governance and risks, and identify expansion opportunities through strong customer partnerships.
Location: Rhode Island, Denver, Georgia, Illinois, Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain trusted relationships with C-suite, operational leaders, IT stakeholders, and business teams as the primary post-sales strategic advisor.
  • •Develop and execute comprehensive success plans to drive measurable outcomes, platform adoption, retention, and expansion.
  • •Lead complex, multi-workstream transformation programs and establish governance, success metrics, and executive reporting mechanisms.
  • •Coordinate resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner ecosystems; proactively identify and mitigate risks.
  • •Define and communicate automation/AI business impact, translate technical capabilities to business outcomes, and drive customer advocacy.

Pay and Benefits

Salary: USD 123,000 - 150,000 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or related roles.
  • •Proven track record leading large-scale, multi-workstream programs with cross-functional stakeholders and executive governance.
  • •Strong ability to translate complex concepts into clear, business-focused messaging for diverse audiences.
  • •Exceptional communication, presentation, facilitation, and stakeholder management skills, with executive presence to influence without authority.
  • •Comfort discussing automation, AI, cloud technologies, and enterprise software; US Citizen.
Experience:10+ yearsEnterprise softwareSaaSAutomationAIDigital transformation
Education:Bachelor's
Skills:CommunicationStakeholder managementFacilitationRisk managementRelationship building
Tech Stack:AutomationAgentic AIAICloudSaaS

Eligibility

Nationality:US National

Company Brief

UiPath
Provides robotic process automation (RPA) software and AI-driven automation platform that enables organizations to design, deploy, and manage software robots to automate routine business processes across enterprise systems.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2005
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn