Sales Support Associate III

Tapestry
Charlotte
Workplace: OnsitePart timeUSD 15 - 21.75 hourlyFunction: SalesExperience: 1+ yearsSkills: ["Customer service","Communication","Attention to detail","Organizational skills","Multitasking"]

Provide warm, professional customer service at the cash wrap and on the sales floor, operating POS accurately and maintaining an organized, well-merchandised store. Support brand engagement through personalized assistance, add-on recommendations, gift card promotion, and compliant customer information capture. Receive and process shipments and transfers, maintain stockroom cleanliness, manage inventory replenishment, follow Loss Prevention guidelines, and support sales floor needs across a flexible retail schedule.

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FursaFursa
Tapestry
Tapestry
2 months ago

Sales Support Associate III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide warm, professional customer service at the cash wrap and on the sales floor, operating POS accurately and maintaining an organized, well-merchandised store. Support brand engagement through personalized assistance, add-on recommendations, gift card promotion, and compliant customer information capture. Receive and process shipments and transfers, maintain stockroom cleanliness, manage inventory replenishment, follow Loss Prevention guidelines, and support sales floor needs across a flexible retail schedule.
Location: Charlotte
Workplace: Onsite
Employment Type: Part time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance.
  • •Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
  • •Suggest add-on products, promote gift cards, and capture customer information where permitted.
  • •Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
  • •Manage stock levels, replenish the sales floor, execute visual merchandising updates, and follow Loss Prevention and housekeeping guidelines.

Pay and Benefits

Salary: USD 15 - 21.75 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •1+ year of previous retail experience (cashier/stock/sales), preferably in luxury retail; education and experience may be considered together.
  • •Knowledge of fashion trends and marketplace competition.
  • •Ability to use cash register systems and basic computer tools, including iPad/laptop, Mobile POS, and internet; use walkie talkie and read price/product release sheets.
  • •Strong attention to detail and organizational skills.
  • •Excellent English proficiency and strong communication/customer service skills.
Experience:1+ yearsRetail
Skills:Customer serviceCommunicationAttention to detailOrganizational skillsMultitasking
Languages:English
Tech Stack:POSCash registerIPadMobile POSInternetWalkie talkiePrice sheetsProduct release sheets

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
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