Technical Architect

Salesforce
Mexico City
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Active listening","Multitasking","Adaptability"]

Lead “AI for Field Service” customer engagements by conceptualizing, designing, and implementing AI-powered solutions for mobile workforce and field service scenarios. Define technical requirements and customer KPIs, run simulation experiments to optimize scheduling outcomes, and analyze operational bottlenecks using AI and data analysis tools. Own technical programs for complex use cases, drive innovation with tools and methodologies, and partner with product teams on co-innovation.

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FursaFursa
Salesforce
Salesforce
2 days ago

Technical Architect

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead “AI for Field Service” customer engagements by conceptualizing, designing, and implementing AI-powered solutions for mobile workforce and field service scenarios. Define technical requirements and customer KPIs, run simulation experiments to optimize scheduling outcomes, and analyze operational bottlenecks using AI and data analysis tools. Own technical programs for complex use cases, drive innovation with tools and methodologies, and partner with product teams on co-innovation.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios.
  • •Develop technical requirements, define customer KPIs, and lead business workshops with operations managers.
  • •Design and run simulation experiments, then use mathematical and AI-based analysis to evaluate and optimize scheduling outputs.
  • •Analyze customer data to identify operational bottlenecks and present findings and recommendations in workshops.
  • •Lead technical programs for complex Field Service use cases and drive innovation through tools and methodologies.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in a relevant field (e.g., Industrial Engineering, Statistics, Computer Science, Mathematics, Economics).
  • •Extensive experience in the Field Service domain.
  • •3+ years of experience in client-facing and leadership roles within global organizations.
  • •3+ years of analytical and problem-solving experience extracting insights from data.
  • •Experience designing/customizing Salesforce solutions using APEX and Flows; experience with generative AI-based tools is desired.
Experience:3+ yearsField service
Education:Bachelor's in Industrial Engineering, Statistics, Computer Science, Mathematics, Economics (etc.)
Skills:CommunicationActive listeningMultitaskingAdaptability
Certifications:Salesforce Field ServiceSalesforce AdminService CloudPlatform Dev 1
Tech Stack:AIAPEXFlows

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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