Asst Financial Services Mgr

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Service excellence","Leadership","Risk management","Process improvement","Communication"]

Drive and manage operational change to meet business goals, leading service excellence and quality initiatives that improve customer satisfaction. Oversee and motivate an operations team, acting as a single point of contact between project/business teams. Identify and proactively escalate issues or transactions that could impact service delivery or create potential loss to the bank, while ensuring risk is understood and managed.

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HSBC
HSBC
1 day ago

Asst Financial Services Mgr

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Drive and manage operational change to meet business goals, leading service excellence and quality initiatives that improve customer satisfaction. Oversee and motivate an operations team, acting as a single point of contact between project/business teams. Identify and proactively escalate issues or transactions that could impact service delivery or create potential loss to the bank, while ensuring risk is understood and managed.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Drive and manage operational change to achieve business goals, including process improvements.
  • •Lead by example through service excellence and quality initiatives to improve customer satisfaction.
  • •Escalate to line management issues or transactions that could impact service delivery or potential loss to the bank.
  • •Build, lead, motivate, and manage an operations team while establishing strong work ethics and communication.
  • •Ensure the team serves as a single point of contact between project/business teams of the function.

Key Requirements

  • •Ability to understand and manage risk.
  • •Experience leading a team.
  • •Experience in a payment processing environment.
  • •Production management skills and ability to initiate process improvements.
  • •Ability to speak and understand English fluently.
Experience:Payments
Skills:Service excellenceLeadershipRisk managementProcess improvementCommunication
Languages:English
Tech Stack:MS Office

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn