Help Desk Technician III

General Dynamics
San Antonio
Workplace: OnsiteFull timeUSD 23.3 - 29.9 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: certificationSkills: ["Customer service","Problem-solving","Documentation","Compliance","Training"]

Provide on-site help desk and desktop support for government users at Lackland Air Force Base in San Antonio, supporting end-user devices, standard software, and wireless communications. Resolve and document issues via ticketing systems, escalate when needed, and manage configurations using standard desktop images. Maintain the help desk intranet site, support VTC and conference setup, handle MAC requests, ensure STIG compliance, and produce weekly performance reporting.

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FursaFursa
General Dynamics
General Dynamics
1 day ago

Help Desk Technician III

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide on-site help desk and desktop support for government users at Lackland Air Force Base in San Antonio, supporting end-user devices, standard software, and wireless communications. Resolve and document issues via ticketing systems, escalate when needed, and manage configurations using standard desktop images. Maintain the help desk intranet site, support VTC and conference setup, handle MAC requests, ensure STIG compliance, and produce weekly performance reporting.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide help desk customer support for accounts, web browsing, email, office applications, and hardware/software issues, including multimedia coordination and VTC support.
  • •Resolve and document IT problems using ticketing systems, applying customer priority matrices and escalating when required.
  • •Support standard desktop configuration by building equipment in accordance with SDC images and maintaining single-source SDC images, including ECO/USLM approvals for hardware and software.
  • •Manage wireless devices and specialized network user devices, including remote desktop management for end-user control and analysis.
  • •Ensure compliance with IAVA/IAVB/TCNO and STIG guidance, maintain the help desk SharePoint intranet site, and provide weekly help desk performance reports.
Travel: Low travel

Pay and Benefits

Salary: USD 23.3 - 29.9 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental LeaveLong-term DisabilityLife Insurance

Key Requirements

  • •Hold an active TS/SCI clearance (must currently possess).
  • •Support the role on-site at Lackland Air Force Base in San Antonio, Texas.
  • •Provide help desk and IT support with 3+ years of experience (technical training, certifications, or degree).
  • •Maintain a CompTIA Security+ certification with valid CE status.
  • •US Citizenship Required: Yes.
Experience:3+ years
Education:Certification / Diploma
Skills:Customer serviceProblem-solvingDocumentationComplianceTraining
Certifications:CompTIA Security+
Tech Stack:Desktop ManagementHelp Desk OperationsTicketing systemsInternet ExplorerOutlookWordExcelAccessPowerPointSharePointVTCSTIGIAVAIAVBTCNORemote Desktop

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn