Order Management Specialist

Emerson
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Collaboration","Problem-solving","Organizational skills","Customer orientation"]

Manage a dedicated customer portfolio by overseeing end-to-end order execution with accurate ERP/CRM data and timely updates. Serve as a single point of contact, proactively monitor order progress, and coordinate with internal teams and factories to ensure on-time delivery. Handle customer inquiries, complaints, and after-sales issues, support dispute resolution and credit/rebilling processes, and maintain compliant documentation while driving process improvements.

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FursaFursa
Emerson
Emerson
1 month ago

Order Management Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage a dedicated customer portfolio by overseeing end-to-end order execution with accurate ERP/CRM data and timely updates. Serve as a single point of contact, proactively monitor order progress, and coordinate with internal teams and factories to ensure on-time delivery. Handle customer inquiries, complaints, and after-sales issues, support dispute resolution and credit/rebilling processes, and maintain compliant documentation while driving process improvements.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a single point of contact for a dedicated customer portfolio, delivering a consistent high-quality experience.
  • •Review and manage customer orders in ERP and CRM systems, ensuring data accuracy and completeness.
  • •Proactively communicate order status updates, changes, and potential delays to customers.
  • •Monitor order progress and collaborate with internal teams and factories to ensure timely delivery.
  • •Handle customer inquiries, complaints, and after-sales issues; support dispute resolution, credit/rebilling, invoicing, and compliance documentation.

Key Requirements

  • •Proficiency in French and English (written and spoken) and confidence using ERP systems (e.g., Oracle, SAP).
  • •Experience in order management, customer service, or a similar operational role in a fast-paced environment.
  • •Strong customer orientation and ability to deliver high-quality service across the full order lifecycle.
  • •Excellent communication, collaboration, and problem-solving skills across cross-functional teams.
  • •Strong organizational skills to prioritize, manage workload, and handle multiple variables effectively.
Skills:CommunicationCollaborationProblem-solvingOrganizational skillsCustomer orientation
Languages:FrenchEnglish
Tech Stack:ERPCRMOracleSAPInvoicing

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn