Frontliner (Offline Store)

Carousell Group
Indonesia
Workplace: OnsiteContractFunction: SalesSkills: ["Communication","Proactive","Independent","Multitasking"]

Support customers in finding the right secondhand phones, keeping the offline store tidy, clean, and visually appealing. Oversee daily store operations, including opening/closing, handling cash/card transactions, and following store policies and procedures. Assess device condition against company standards, provide customer service for complaints and returns, and record sales, inventory, and transactions accurately. Promote offers, discounts, and new stock/accessories to drive sales.

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Carousell Group
Carousell Group
2 days ago

Frontliner (Offline Store)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Support customers in finding the right secondhand phones, keeping the offline store tidy, clean, and visually appealing. Oversee daily store operations, including opening/closing, handling cash/card transactions, and following store policies and procedures. Assess device condition against company standards, provide customer service for complaints and returns, and record sales, inventory, and transactions accurately. Promote offers, discounts, and new stock/accessories to drive sales.
Location: Indonesia
Workplace: Onsite
Employment Type: Contract
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Help customers find the right secondhand phones.
  • •Maintain the store to be tidy, clean, and visually attractive, ensuring phones/accessories are properly arranged, priced, and in stock.
  • •Monitor daily store operations including opening/closing, handling cash/card transactions, and ensuring compliance with store policies.
  • •Evaluate secondhand phone conditions and ensure devices are functional, clean, and free from major damage before resale.
  • •Respond to customer complaints/issues quickly and handle returns, exchanges, and sales questions; record sales/inventory transactions and report needs to management.

Key Requirements

  • •Experience in retail; experience with phones, electronics, or secondhand goods is a plus.
  • •Strong sales ability with experience meeting or exceeding sales targets.
  • •Excellent communication skills and ability to serve customers.
  • •Ability to assess the condition and functionality of secondhand phones.
  • •Comfortable handling payments, processing transactions, and using a POS/invoicing system (if available).
Experience:RetailElectronicsSecondhand
Skills:CommunicationProactiveIndependentMultitasking
Languages:Indonesian
Tech Stack:POSPoint-of-saleInvoicing

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
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