Customer Service Executive (Cikarang, JB, ID, 17550)

Kerry Group
Indonesia
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Presentation","Organizational skills","Time management","Customer-centric approach"]

Own customer accounts and drive customer satisfaction by managing the Order-to-Invoice process, including order entry, export order coordination, and invoice monitoring. Partner with Sales, Warehouse, Transport Planning, Supply Planning, Quality Assurance, and export/import teams to ensure accurate fulfillment and maintain On-Time In-Full (OTIF) performance. Handle inquiries and complaints, support corrective actions, and coordinate material availability and delivery scheduling.

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Kerry Group
Kerry Group
12 hours ago

Customer Service Executive (Cikarang, JB, ID, 17550)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own customer accounts and drive customer satisfaction by managing the Order-to-Invoice process, including order entry, export order coordination, and invoice monitoring. Partner with Sales, Warehouse, Transport Planning, Supply Planning, Quality Assurance, and export/import teams to ensure accurate fulfillment and maintain On-Time In-Full (OTIF) performance. Handle inquiries and complaints, support corrective actions, and coordinate material availability and delivery scheduling.
Location: Indonesia
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for assigned accounts, manage inquiries and complaints, and ensure timely resolution with corrective actions.
  • •Manage the end-to-end Order-to-Invoice process by processing purchase orders, creating sales orders, and monitoring billing invoices with appropriate debit/credit memos.
  • •Coordinate with Warehouse and Transport Planning to schedule efficient delivery and maintain On-Time In-Full (OTIF) performance.
  • •Manage export orders by coordinating with overseas customers and export/import teams to determine Material Availability Dates (MAD) and arrange deliveries.
  • •Work with Supply Planners and the Material Call Off (MCO) team to address order issues and guarantee supply plans for each order line.

Key Requirements

  • •Minimum Bachelor's degree in Business or a related field.
  • •2-3 years of customer service experience, with at least 3 years in an export/import role.
  • •Experience working in a manufacturing environment is a plus.
  • •Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
  • •Experience with SAP is highly desirable.
Experience:2-3 yearsExport/import
Education:Bachelor's in Business
Skills:CommunicationPresentationOrganizational skillsTime managementCustomer-centric approach
Tech Stack:Microsoft OfficeOutlookExcelWordSAP

Company Brief

Kerry Group
Kerry Group is a global taste and nutrition company supplying ingredients, flavours and integrated solutions to the food, beverage and pharmaceutical industries, serving manufacturers with product development, technical support and supply chain services.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tralee, Ireland
Founded: 1972
WebsiteLinkedIn