Staff Product Manager, Onboarding

Airwallex
Sydney
Workplace: HybridFull timeFunction: Product ManagementExperience: 5-10 yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Collaboration"]

Own and optimize the onboarding experience for new Airwallex users, balancing a frictionless setup with robust KYC controls. Drive data-driven improvements, run A/B tests on UX/UI, and partner with cross-functional teams to ensure a smooth first-time user journey at global scale from discovery through adoption.

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Airwallex
Airwallex
4 months ago

Staff Product Manager, Onboarding

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own and optimize the onboarding experience for new Airwallex users, balancing a frictionless setup with robust KYC controls. Drive data-driven improvements, run A/B tests on UX/UI, and partner with cross-functional teams to ensure a smooth first-time user journey at global scale from discovery through adoption.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the strategy for customer onboarding, mapping the ideal journey from discovery, to sign-up to product adoption
  • •Utilize data and analytics to identify pain points, measure success, and drive continuous improvement of the onboarding flow
  • •Design and implement A/B tests to improve the UX/UI and optimise the onboarding journey
  • •Strike the right balance between a frictionless onboarding process and robust KYC controls to mitigate risk to Airwallex and our customers

Key Requirements

  • •5 to 10 years of overall professional experience
  • •Experience in product management, go-to-market propositions, product design, product planning and development
  • •Experience taking products from ideation to delivery, ideally at global scale
  • •Exceptional communication skills with the ability to convey product strategy to both technical and non-technical audiences
  • •Bachelor’s degree or higher with exemplary academic achievements
Experience:5-10 years
Education:Bachelor's
Skills:CommunicationAnalytical thinkingCollaboration

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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