Zendesk

2 weeks ago

Senior Product Marketing Manager, AI Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Drive product marketing for AI platform capabilities, ensuring successful launches, adoption, and measurable impact. Own messaging and positioning, build technical marketing for an IT audience, and create sales enablement assets and release materials. Lead customer storytelling for AI agents and agentic workflows, run product discovery initiatives, and collaborate cross-functionally across Product, Marketing, Sales, Success, Analysts, and Investor Relations to execute GTM plans.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Manager level

Key Responsibilities

•Develop messaging and positioning materials and strengthen the overall message using market knowledge.
•Create compelling storytelling and communication collateral for live and digital events.
•Develop sales enablement assets based on learnings from customer and field interactions.
•Lead release marketing from roadmap through webinar execution and continuous improvement of the process.
•Own PMM GTM efforts for AI platform capabilities, including launch planning, partner alignment, customer stories, and product discovery initiatives to drive adoption and stickiness.

Pay and Benefits

Salary: USD 183,000 - 275,000 annually

Key Requirements

•Own PMM efforts for AI platform capabilities, including custom automation, Agent Builder, and Custom Agents.
•Develop clear messaging, positioning, and customer-facing materials (e.g., pitch decks, personas, use cases) using market knowledge.
•Create storytelling and communication collateral for live and digital events that is on-brand and easy to present.
•Build sales enablement assets using learnings from conversations and recordings to improve training and effectiveness.
•Serve as a subject matter expert and collaborate cross-functionally to deliver GTM plans, enablement, and strategic campaign frameworks.

Skills:CommunicationStorytellingCross-functional collaborationProject managementProactive problem-solving

Tech Stack:AI agentsAgentic workflowsAgent BuilderCustom AgentsGTM enablement

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

2 weeks ago

Senior Product Marketing Manager, AI Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Manager level

Key Responsibilities

•Develop messaging and positioning materials and strengthen the overall message using market knowledge.
•Create compelling storytelling and communication collateral for live and digital events.
•Develop sales enablement assets based on learnings from customer and field interactions.
•Lead release marketing from roadmap through webinar execution and continuous improvement of the process.
•Own PMM GTM efforts for AI platform capabilities, including launch planning, partner alignment, customer stories, and product discovery initiatives to drive adoption and stickiness.

Pay and Benefits

Salary: USD 183,000 - 275,000 annually

Key Requirements

•Own PMM efforts for AI platform capabilities, including custom automation, Agent Builder, and Custom Agents.
•Develop clear messaging, positioning, and customer-facing materials (e.g., pitch decks, personas, use cases) using market knowledge.
•Create storytelling and communication collateral for live and digital events that is on-brand and easy to present.
•Build sales enablement assets using learnings from conversations and recordings to improve training and effectiveness.
•Serve as a subject matter expert and collaborate cross-functionally to deliver GTM plans, enablement, and strategic campaign frameworks.

Skills:CommunicationStorytellingCross-functional collaborationProject managementProactive problem-solving

Tech Stack:AI agentsAgentic workflowsAgent BuilderCustom AgentsGTM enablement

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor