Case Management Specialist (Remote Flexible, Non-Bilingual)

Deliver whole-person case management for individuals with serious mental illness/substance use disorder, homelessness, and other high medical needs. Maintain a caseload, conduct relationship-based outreach via telephonic and SMS follow-ups, and help members identify goals and update Health Action/Shared Care Plans. Coordinate care supports through scheduling, referrals, and collaboration with the Enhanced Care Management team while meeting encounter metrics and removing barriers to continued participation.