Enterprise Customer Success Manager — US Market

Sprinto
Bengaluru
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Ownership","Communication","Relationship-building","Project management","Stakeholder management"]

Own a portfolio of US enterprise and mid-market accounts, driving net revenue retention, renewals, and expansion. Establish Sprinto as a trusted GRC partner by building repeatable onboarding, adoption, and value realization approaches. Serve as a strategic advisor to security and compliance leaders, lead multi-framework GRC transformation programs (SOC 2, ISO 27001, HIPAA, PCI-DSS), and proactively manage account health through leading indicators and executive reviews.

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Sprinto
Sprinto
3 days ago

Enterprise Customer Success Manager — US Market

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Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of US enterprise and mid-market accounts, driving net revenue retention, renewals, and expansion. Establish Sprinto as a trusted GRC partner by building repeatable onboarding, adoption, and value realization approaches. Serve as a strategic advisor to security and compliance leaders, lead multi-framework GRC transformation programs (SOC 2, ISO 27001, HIPAA, PCI-DSS), and proactively manage account health through leading indicators and executive reviews.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own GRR and a book of business, driving revenue retention, renewals, and expansion across US enterprise and mid-market accounts.
  • •Establish Sprinto as the trusted GRC partner for US enterprises by building repeatable onboarding, adoption, and value realization approaches.
  • •Advise security and compliance leadership, engaging CISOs, CIOs, CPOs, and Chief Risk Officers and translating insights into business outcomes.
  • •Lead complex GRC transformation programs across multiple frameworks and stakeholders, including SOC 2, ISO 27001, HIPAA, and PCI-DSS, with product and delivery partners.
  • •Monitor account health using leading indicators (NPS, product adoption, usage depth, and engagement) and lead QBRs/EBRs to align on forward strategy.

Pay and Benefits

Perks:Health InsuranceAccident ProtectionLife InsuranceCo-working AllowanceLearning BudgetUnlimited LeaveWorkspace Setup

Key Requirements

  • •8–12 years in customer success, consulting, or project management, with a strong track record in US enterprise and mid-market accounts.
  • •Demonstrated ownership of net revenue retention, renewals, and expansion across a portfolio of strategic, high-ACV accounts.
  • •Proven experience leading complex, multi-phase digital or GRC transformation programs with measurable results.
  • •Strong communication and relationship-building skills with senior security and executive stakeholders in US enterprises.
  • •Proficiency with CRM and data analysis tools.
Skills:OwnershipCommunicationRelationship-buildingProject managementStakeholder management
Tech Stack:CRM

Company Brief

Sprinto
Provides automated compliance and security assurance platform to help SaaS companies achieve and maintain certifications like SOC 2, ISO 27001, and GDPR through continuous evidence collection, control orchestration, and audit readiness.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Mumbai, India
Founded: 2019
WebsiteLinkedIn