IT Onsite Support Specialist

WSP
Melbourne
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Troubleshooting","Problem-solving","Analytical thinking","Ownership","Client-focused communication"]

Provide first- and second-level onsite IT support for end-user devices, applications, meeting rooms, and collaboration technologies across WSP’s Melbourne office and nearby regional locations. Resolve incidents and service requests, troubleshoot desktop/laptop and connectivity issues, support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office), maintain Teams Rooms and AV equipment, and manage IT asset lifecycles. Record work in ServiceNow, keep CMDB data accurate, contribute to onboarding/offboarding, and support technology deployments.

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FursaFursa
WSP
WSP
2 days ago

IT Onsite Support Specialist

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Last checked: 10 hours agoStatus: Live

Job Summary

Provide first- and second-level onsite IT support for end-user devices, applications, meeting rooms, and collaboration technologies across WSP’s Melbourne office and nearby regional locations. Resolve incidents and service requests, troubleshoot desktop/laptop and connectivity issues, support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office), maintain Teams Rooms and AV equipment, and manage IT asset lifecycles. Record work in ServiceNow, keep CMDB data accurate, contribute to onboarding/offboarding, and support technology deployments.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely onsite support for incidents, service requests, and hardware/software issues.
  • •Troubleshoot desktop and laptop hardware, operating systems, peripherals, mobile devices, and network connectivity.
  • •Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.
  • •Maintain Microsoft Teams Rooms, audio-visual systems, and meeting room technology.
  • •Manage IT asset lifecycle activities and record incidents/service requests/tasks in ServiceNow while maintaining CMDB configuration information.

Key Requirements

  • •A qualification in a computing discipline and/or at least two years’ relevant experience in an IT support function.
  • •Strong troubleshooting, analytical, and problem-solving skills.
  • •Working knowledge of desktop and laptop hardware, operating systems, peripherals, mobile devices, and collaboration technologies.
  • •Knowledge of networking technologies and protocols, including TCP/IP, DHCP, DNS, Wi-Fi, and VPN.
  • •Strong competency across Microsoft 365 applications and services, with clear written and verbal communication skills.
Experience:2+ yearsIT supportServiceNow
Skills:TroubleshootingProblem-solvingAnalytical thinkingOwnershipClient-focused communication
Licenses:Driver’s licence
Certifications:ITIL v4 Foundation
Tech Stack:Microsoft 365OutlookTeamsOneDriveSharePointOffice applicationsMicrosoft Teams RoomsAudio-visual systemsServiceNowITILTCP/IPDHCPDNSWi-FiVPNConfiguration Management DatabaseCMDBMicrosoft IntuneWindows Autopilot

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn